Deliver remote customer service from Nova Scotia using explicit communication and practical troubleshooting skills. Support customers through inbound calls and digital systems.

MCI seeks full-time Contact Center Representatives for customer service, technical support, and customer sales interactions. You will represent recognizable brands while resolving issues, managing accounts, explaining products, and protecting the customer experience. This entry-level position includes training.

Key Responsibilities:

- Listen to customers and resolve their support issues
- Handle inbound calls across commercial and public sector support
- Use systems for account management tasks
- Recognize sales opportunities and upgrade products or services
- Escalate dissatisfaction appropriately to the managerial team

Requirements:

- Full-time availability for a remote position in Nova Scotia
- High school diploma or equivalent
- At least 20 words per minute typing speed
- Basic Microsoft Office Suite and Windows knowledge
- Strong communication, organization, and customer service skills

Apply customer service, technical support, account management, and conflict-resolution skills as an MCI remote representative.

📌 Remote Contact Center Representative (Canada)
🏢 The Sydney Call Centre
📍 Canada