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About PAJAR

Founded in Montréal in 1963, PAJAR is a Canadian heritage brand recognized for its craftsmanship, innovation, and distinctive approach to footwear, outerwear, and accessories. With a presence in over 25 countries, PAJAR continues to evolve, combining its Canadian roots with contemporary design and a commitment to quality.

The Opportunity

As Store Manager, you will be responsible for the overall success of the PAJAR Flagship Store, overseeing daily operations, driving sales performance, and delivering an elevated customer experience that reflects the brand's identity and values.

Beyond managing a retail location, you will act as a brand ambassador and business leader, creating an environment where customers connect with PAJAR's heritage, craftsmanship, and evolving collections.

You will work closely with our Montréal head office to ensure the flagship serves as a benchmark for the PAJAR retail experience.

Key Responsibilities

Sales & Business Performance

- Lead the store in achieving and exceeding sales targets, revenue objectives, and key performance indicators (KPIs).
- Develop and execute strategies to increase store traffic, conversion rates, average transaction value, and customer loyalty.
- Monitor daily, weekly, and monthly performance, identifying opportunities for growth and improvement.
- Take ownership of store profitability through effective inventory management, staffing, and operational efficiency.
- Provide regular sales reporting, business insights, and recommendations to head office.

Customer Experience & Brand Representation

- Deliver a premium,



personalized shopping experience aligned with PAJAR's brand positioning.
- Establish a service culture built on professionalism, product expertise, attention to detail, and genuine customer relationships.
- Act as a knowledgeable ambassador for PAJAR's collections, heritage, technical innovations, and craftsmanship.
- Build lasting relationships with local customers, VIP clientele, and brand enthusiasts.
- Resolve customer concerns with discretion, professionalism, and a solution-oriented approach.
- Recruit, train, motivate, and develop a high-performing retail team.
- Lead by example, maintaining a strong presence on the sales floor and actively participating in the customer experience.
- Establish clear performance expectations and provide ongoing coaching and feedback.
- Foster a positive, collaborative, and accountable team environment.
- Manage staff scheduling, performance evaluations, and daily team communications.

Store Operations & Visual Merchandising

- Oversee all aspects of daily store operations, ensuring consistency, efficiency, and compliance with company standards.
- Maintain impeccable store presentation, cleanliness, and organization.
- Execute visual merchandising guidelines to showcase PAJAR's footwear, outerwear, apparel,



and accessories in a compelling and cohesive manner.
- Manage inventory accuracy, stock replenishment, product transfers, and loss prevention.
- Coordinate with head office on product launches, seasonal transitions, promotions, and special initiatives.
- Ensure the store consistently reflects the quality, attention to detail, and visual identity of the PAJAR brand.

Flagship Launch & Brand Development

- Play an active role in preparing the store for its reopening, including operational setup, team recruitment, training, and merchandising.
- Help establish the standards, processes, and service culture that will define the new PAJAR flagship experience.
- Support exclusive launches, in-store events, collaborations, and local marketing initiatives.
- Identify opportunities to strengthen PAJAR's presence within the Montréal retail community.
- Serve as a direct link between the flagship store and PAJAR's leadership team, sharing valuable customer feedback, product insights, and market trends.

Qualifications & Experience

- Minimum 3–5 years of retail management experience, preferably within premium fashion, footwear, outerwear, or lifestyle brands.
- Demonstrated success in driving sales, managing KPIs, and leading high-performing teams.
- Solid understanding of customer service excellence and relationship-based selling.
- A refined sense of style, visual presentation, and brand storytelling.
- Excellent leadership, communication, and organizational skills.
- Entrepreneurial mindset with a proactive, hands‑on approach to problem solving.
- Experience with POS systems, inventory management, a

📌 Flagship Store Manager (Canada)
🏢 Pajar Canada
📍 Canada