Support families through youth programs using clear communication, careful administration, and proactive problem-solving across phone, email, and support tickets.

As a Program Advisor, you will guide parents and students through inquiries, registration, preparation, scheduling, and program expectations. You will serve as the primary contact for registered participants while managing enrollment changes accurately. The work combines customer service, participant support, program administration, and detailed record maintenance.

Key Responsibilities:

- Respond to parent inquiries about youth summer programs
- Explain offerings, schedules, locations, preparation, and expectations
- Process withdrawals, transfers, and refunds within policy timelines
- Provide timely support through email and support tickets




- Maintain participant communications, enrollment changes, and support records

Requirements:

- Degree in human resources, business administration, or related field
- One to two years of customer or participant support experience
- Excellent written and verbal communication skills
- Patience, empathy, sound judgment, and customer-first service
- Experience with CRM, Google Workspace, or learning management systems

Bring organized customer support, enrollment administration, and transparent communication to families navigating youth program participation.

📌 Youth Program Customer Support Advisor (Canada)
🏢 Cella by Randstad Digital
📍 Canada