Apply By:Thursday, November 5, 2026 11:59 pm EST

Workplace Safety and Insurance Appeals Tribunal

Division:

Office of the Vice Chair Registrar

City:

Toronto

Position(s) language:

Job term:

1 Permanent

Job code:

Not Available - Not Available

Not available* $26.92 - $31.31 per hour
*Indicates the salary listed as per the OPSEU Collective Agreement.

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board.

The Tribunal's Support Services department is currently seeking a motivated individual for the position of Operations Support Clerk, to provide document management, print/reproduction services, receiving/shipping, distribution, and inventory control for the Workplace Safety & Insurance Appeals Tribunal (WSIAT) and assigned Agencies, following established policies, procedures and best practices.

About the job

Under the supervision of the Manager, Support Services duties are as follows:

Mail Room

- Review, receive, and log all incoming mail and courier items, and deliver to appropriate Agency contact
- Log, scan or process all incoming case-related and general correspondence documents for WSIAT and shared services
- Upload case-related documents and enter metadata to organize and index them in the case management system, ensuring data integrity, confidentiality and secure storage into the case management system within 24 hours of receipt
- Process and send all outgoing mail and courier packages
- Deal with returned mail and courier packages according to departmental policy




- Retrieve hearing recorders and upload recordings to the case management system and maintain tracking records of the hearing recordings including capture and uploading
- Coordinate logistics for hearings, including room setup, accommodation requests, inventory provisioning and technical support
- Preparing hearing recording and electronic exhibits upon request
- Monitor and request necessary stock (e.g. water, PPE, etc.) for hearings
- Generate and reconcile courier manifests and billing reports, and coordinate purchase-order fulfilment, receiving and delivery activities across multiple units
- Verify incoming items against purchase orders and resolve discrepancies with internal staff, business units or vendors
- Accept, check and process deliveries of the WSIAT and assigned Agencies.

Print Shop

- Sort and prioritize all print tasks received, use punching and binding equipment to bind all hard copy reproduction jobs over 100 pages
- Troubleshoot and maintain equipment and machinery while escalating technical issues and coordinating service calls
- Provide quality control for all print tasks by reviewing package content, checking for administrative errors and ensuring consistency with WSIAT procedures
- Provide account readings/scanning counts/postage reports for shared services billing as required.
- Clean and service print machines, including replenishing toner,



adding or changing paper, and carrying out minor repairs or call for service on equipment as required and follow up/escalate issues and unresolved matters to the Manager as necessary.
- Prepare and distribute sensitive documentation in accordance with privacy procedures
- Print, assemble and send accommodation materials and accurately update the case tracking system
- Track and report on usage and other metrics for billing and operational analysis

General

- Assess document completeness, resolve document discrepancies and determine the appropriate routing and processing procedure
- Exercise tact, discretion and sound judgment when reviewing confidential materials and organizing documents, including splitting or merging files using Adobe tools
- Provide guidance and support to current staff within the business unit
- Monitor, prioritize and complete own and joint action task lists in the case management system, working with colleagues to ensure overall print queues are monitored and prioritized to meet or exceed service standards
- Participate in records management projects as required
- Support Senior Records Clerks with records management and digitization projects and contribute to continuous improvement initiatives
- Communicate with internal staff and external vendors to clarify procedures and resolve operational issues
- Take initiative to assess information received for completeness and adherence to established policies and determine appropriate course of action to obtain missing information and/or provide clarification of administrative policies to requestors as necessary.
- Mai

📌 Operations Support Clerk (Canada)
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