Location: 721 Boulevard Saint-Joseph, Gatineau QC
Schedule: Daytime, Monday to Friday
Salary: $66,025/year

We are currently recruiting for a Field Services Coordinator to work at our office in Gatineau, QC. This is a two (2) year term position.

What you will be doing…

The Field Services Coordinator (FSC) is a key operational position responsible for coordinating all activities related to the scheduling and dispatching of security guards, equipment, and service vehicles, working with Operations, Human Resources, and clients.

The FSC prepares, executes, and follows up with all parties to ensure book-offs, open positions, staffing shortfalls, and short-term contracts are filled on a 24/7 basis with personnel possessing the right skill sets and profile for the contract.

Applying knowledge of National, Provincial, Municipal, and Commercial contracts, corporate policies and procedures, and collective agreements, the FSC serves as the main point of contact for all field employees and provides functional administrative support in the Manager, Field Operation absence as required.

Some of your responsibilities include…

- Locate, coordinate, and assign field employees and spares to fill book-offs, staffing shortfalls, and short-term contracts in accordance with client contracts, Commissionaires policies, and collective agreements
- Answer incoming emergency and non-emergency calls, prioritize them according to urgency and operational requirements, and coordinate all communications within the specified territory
- Problem-solve situations involving no-call/no-shows, double bookings, and other operational concerns




- Authorize overtime to ensure shifts are covered
- Build and maintain schedule templates, schedules, and timecards in the workforce management system
- Assist with pay processing: overtime, shift approvals, contract/position errors, timesheets, pay amendments, etc.
- Plan, staff, and coordinate logistics for special events, including any required training and PPE
- Track staffing issues and employee requests through to resolution with Employee and Labour Relations, Talent Acquisition, Pay and Benefits, and Occupational Health and Safety
- Audit workforce management system data to confirm employees are assigned to the correct positions with the required qualifications and pay levels
- Extract and analyze data to support investigative inquiries and client key performance indicators; prepare statistical reports
- Assist, mentor, and train the Field Services Dispatcher and Field Section Timekeepers; provide guidance and coaching to Section Supervisors, spares, and new hires
- Support operational and security tasks in the security operations centre and provide reception coverage as needed

What’s in it for you?

- Work for a reputable and nationally known company
- Work in a challenging and rewarding work environment
- Generous paid time off, holidays, and sick days




- Employee discount programs, social outings, and holiday gatherings
- Advanced verbal and written communication skills
- Self-motivation and the ability to function with minimum supervision in a multi-faceted, high-stress environment
- Advanced organizational skills and keen attention to detail
- Strong problem-solving skills and the ability to find creative solutions
- Solid interpersonal and influencing skills
- The ability to work alone and as part of a team, under pressure, in a fast-paced environment
- Demonstrated exceptional discretion and confidentiality
- Field experience in security guard duties (preferred)
- Experience producing timesheets and schedules (an asset)
- Management experience and basic leadership or computer courses (an asset)
- Knowledge of Commissionaires policies and procedures (an asset)

Your must-haves:

- Fluent in French; functional in English
- Valid Government of Canada Secret level security clearance (must hold or be able to obtain)
- Previous experience as a dispatcher or in a call centre environment
- Experience working in the field of security special events, or a strong knowledge of their requirements (e.g. crowd and traffic control, powers of arrest, liquor laws)
- Knowledge of security contracts and experience with collective agreements
- Intermediate to advanced computer skills, including MS Office (Excel in particular) and experience extracting data and producing reports; ability to quickly learn our internal scheduling and workforce management system to an advanced level

📌 Field Services Coordinator (Canada)
🏢 Commissionaires
📍 Canada