Associate Manager, Voice of Customer Platform & Program# Careers## Associate Manager, Voice of Customer Platform & ProgramApply: Toronto, ON: Full time: Posted Today: End Date: November 9, 2026 (17 days left to apply): JR The Associate Manager, Voice of Customer Platform & Program is responsible for the day-to-day operation, governance, stakeholder support and continuous improvement of CTC’s Voice of Customer platform and program. This role ensures the effective administration of customer feedback systems, supports stakeholders across the organization, and drives ongoing enhancements that maximize the value of customer listening, feedback data and actionable insights. Acting as the primary business owner for the Voice of Customer platform and program (Medallia), the incumbent partners with Dealers, Store Operations, Banner teams, Customer Research, Privacy, IT/Data teams, and external platform partners to ensure effective governance, performance, adoption and business value creation across the organization.

What You'll Do
Program Operations & Administration* Own day-to-day Voice of Customer platform operations, including user provisioning,

📌 Associate Manager, Voice of Customer Platform (Toronto)
🏢 Canadian Tire Financial Services
📍 Toronto