Title: Manager, Site Reliability Engineering (SRE)
Position Type: Full-time, Permanent
Location: Etobicoke, ON
Working Model: Hybrid - 3 days per week in office
Compensation: $140 K - 165 K per annum plus bonus and benefits
About Our Client
Our client is a leading Canadian organization operating highly available, mission-critical technology platforms that support millions of transactions and customer interactions annually.
As part of a broader technology transformation and operational excellence initiative, the organization is continuing to invest in its Site Reliability Engineering (SRE) capabilities to improve reliability, scalability, observability, and production resilience across a large portfolio of business-critical applications.
This is an exciting opportunity to join a growing SRE function at an important stage of its evolution, helping shape reliability practices, operational standards, automation strategies, and engineering culture.
About the Opportunity
We are seeking a hands-on Manager, Site Reliability Engineering (SRE) to lead a team of SRE engineers responsible for improving the reliability, availability, performance, and operational excellence of critical enterprise applications and platforms.
This role offers a balance of people leadership and technical leadership , making it ideal for an experienced SRE, Platform Engineering, Dev Ops, or Production Engineering leader who enjoys building high-performing teams while remaining engaged in technical strategy and operational improvements.
You will partner closely with Application Development, Dev Ops, Infrastructure, Security, and Incident Management teams to drive observability, automation, incident response, resiliency, and continuous reliability improvements across both cloud and on-premises environments.




What You'll Do
Lead and develop a team of Site Reliability Engineers
Drive adoption of SRE principles, including SLOs, SLIs, error budgets, and reliability best practices
Improve observability, monitoring, alerting, and operational health across critical services
Reduce operational toil through automation and self-healing capabilities
Oversee production support, incident management, escalation processes, and on-call operations
Partner with engineering teams to embed reliability into application design and delivery pipelines
Lead capacity planning, resiliency testing, and disaster recovery readiness initiatives
Act as a senior escalation point during major incidents
Improve deployment reliability and reduce operational risk
Establish runbook standards, documentation practices, and operational governance
Collaborate with leadership teams to execute strategic SRE initiatives and roadmaps
Foster a blameless culture focused on continuous improvement and operational excellence
What You Bring
Must-Have Qualifications
8+ years of experience supporting large-scale production environments, distributed systems, or cloud platforms
3+ years of people leadership experience managing technical teams
Experience leading SRE, Platform Engineering, Dev Ops, Production Operations, or Reliability Engineering teams




Solid understanding of Site Reliability Engineering principles and practices
Experience with observability and monitoring platforms such as Dynatrace, Datadog, New Relic, App Dynamics, or similar
Hands‑on experience with Azure (preferred) or AWS
Strong Kubernetes and container platform experience
Expertise with Infrastructure as Code and automation tools such as Terraform and Ansible
Experience leading incident response, problem management, and production operations
Strong scripting or programming skills (Python, Power Shell, Bash, etc.)
Excellent communication, stakeholder management, and leadership skills
Nice-to-Have Qualifications
Experience in payments, fintech, banking, or highly regulated environments
Knowledge of PCI-DSS, NIST, or related compliance frameworks
Experience with change management and release governance processes
Experience implementing SLOs, SLIs, and error budget frameworks
Background building or maturing an SRE function
Experience supporting enterprise-scale cloud transformation initiatives
What You'll Love About This Opportunity
Opportunity to help shape and mature a growing SRE organization
Lead a team responsible for business-critical services and platforms
Drive meaningful improvements in reliability, observability, and automation
Balance people leadership with hands‑on technical influence
Work alongside highly skilled Engineering, Infrastructure, Security, and Dev Ops teams
High visibility role with broad organizational impact
Collaborative culture focused on innovation, resilience, and continuous improvement
Competitive compensation, bonus, and benefits package
Strong career growth opportunities within a modern technology organization
Important
We thank

📌 Manager, site reliability engineering (Toronto)
🏢 Akkodis
📍 Toronto