Product Technical Specialist - Heavy Equipment

Sandvik Mining is seeking a

Product Technical Specialist – Heavy Equipment

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Product Technical Specialist – Heavy Equipment for ITH Drills. The Product Technical Specialist – Heavy Equipment is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

What you will be doing

- Training technical teams in sales areas and end customers in digitalized and automated underground mining environments with focus on underground drilling equipment
- Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
- Provide guidance to internal stakeholders through product training and technical support
- Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.




- Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
- Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.
- Establish and maintain ongoing positive relationships to secure and develop future business.
- Train customers on the features of the equipment they have purchased.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first

- Adherence to the Sandvik Environmental, Health & Safety Policy.
- Attending health and safety related trainings.
- Performing Risk Assessments (“Take Five”) prior to each task.
- Identification and reporting of hazards.
- Working in a safe manner as reasonably practicable.
- Wearing the required PPE assigned for each location.

What you will bring along

- Red Seal HD Equipment certification
- 5 years of technical experience
- Proficient with hydraulic and electronic systems
- Excellent customer relations and active listening skills
- Solid investigation and diagnostic skills.
- Inclination to train and

📌 Product Technical Specialist (Winnipeg)
🏢 Sandvik
📍 Winnipeg