WHAT MAKES US, US Join some of the most innovative thinkers in Fin Tech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to Sim Corp At its foundation, Sim Corp is guided by our values — caring, customer success-driven, team-oriented, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can
Why this role is important to us The Senior Site Reliability Engineer (Batch Management) roles within SCDaa S are responsible for helping clients operate and maintain Sim Corp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.
WHAT YOU WILL BE RESPONSIBLE FOR Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.
Support and maintain Sim Corp clients across all aspects of SCDaa S service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.
Collaborate with global teams to resolve end-user issues effectively, escalating complex problems per support tiers, and maintain a high degree of customer service for all queries.




Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on Sim Corp Dimension usage.
Generate solutions and implement services aligned with SCDaa S standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.
WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to
- and interested in
- learning the rest.
Minimum 3–5 years of related technical work experience; IT-based education (Bachelor or higher); Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle Saa S Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure).
Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.
Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (Remedy Force, Service Now, JIRA); understanding of service workflows and ITIL principles.




Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations.
Experience with Sim Corp Dimension or other large financial services software; cloud-based platform/infrastructure services; ITIL v3/v4 certification preferred.
North America EST shift; hybrid work arrangement (2 days/week in office).
BENEFITS BENEFITS Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in Sim Corp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible

working hours
and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route
- we practice a personalized approach to professional development to support the direction you want to take.
WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. Sim Corp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. Sim Corp is an equ

📌 Senior site reliability engineer (Toronto)
🏢 Simcorp
📍 Toronto