Customer Service Help Centre Search Coordinator

Office Administration
Help Search Queries | Remote | Full time or part-time | 26.90–28.40 per hour

A visitor searches the help centre and sees no useful result. The Customer Service Help Centre Search Coordinator reviews an approved report of common search terms, compares them with existing articles, and notes gaps for the content owner. This remote role supports better online customer service through organized office administration. You will not invent answers or decide which new policy a company should publish.

What a search term might reveal

A person may search “change delivery address” while the help article is titled “edit shipping information.” There may already be an answer that is hard to find. Another term may point to a subject with no approved article. Follow the employer's guide to record the term, available result, and possible gap. Do not assume that the searcher wanted an

📌 Customer Service Help Centre Search Coordinator (Calgary)
🏢 HRS Talent Solutions
📍 Calgary