Drive operations at Trip Arc as a Senior Director in Toronto, ON, dedicated to enhancing the luxury travel customer experience. Focus on fulfilling high service standards.
In this pivotal role, you will lead direct travel operations and customer experience initiatives at Trip Arc, a leader in luxury travel services. This position is hybrid, requiring in-office collaboration. You will define service models, enforce operational excellence, and drive customer satisfaction policy in a multi-channel workplace.
Key Responsibilities:
• Lead service operations across travel channels 24/7
• Develop comprehensive routing logic for service tiers
• Partner with BPO to ensure exceptional service delivery
• Construct and present SLA and quality metrics
• Manage air travel situation resolutions proactively
Requirements:
• 5+ years in travel management or customer service leadership
• Strong GDS experience, ideally with Sabre
• Knowledge of luxury travel systems and partner networks
• Experience in SLA-oriented multi-channel support
• Strategic planner with solid analytical skills
Be part of Trip Arc's luxury service evolution by enhancing operational frameworks and customer engagement.

📌 Luxury travel operations director at triparc (Toronto)
🏢 TripArc
📍 Toronto