REPORTING TO: Branch Aftermarket Manager

Rocky Mountain Equipment (RME) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, cutting-edge tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

A Branch Service Admin is a branch hybrid role of Service Writer and Branch Administrator duties. The primary scope of the role is to liaison between customers in need of repairs and the technicians in the department. They schedule maintenance and handle the appropriate paperwork. They also do reception relief and handle incoming calls to the branch and greet walk in customers. This position is to provide additional support to Service Sales Managers and Parts Sales Managers in smaller stores without a dedicated support admin individual for each department.





Job Duties and Responsibilities Include:

- Daily/Monthly Deposits
- Manage and reconcile petty cash
- Create purchase orders in CDK
- A/R adjustments (daily review of late accounts, adjustments & reconciliation of accounts)
- A/P calls (incoming calls for copies of invoices & customer collection calls)
- Assist Service Sales Manager with Electronic Timecard submissions when need be.
- Process CNH Payments
- Appointment coordinator for branch staff (calendar management)
- “Go to” person for information and questions
- Manage and order office supplies
- Receive and distribute incoming mail
- Coordinate outgoing mail and couriers
- Coordinate internal and customer events
- Pull technicians field time sheets, enter time into the spreadsheet for payroll
- Go through completed work order and finalize work orders
- Get work orders signed off by Service Sales Manager
- Deal with customers directly; receive their dropped off equipment – open a work order – get all the information what the repair is, what type of

📌 Branch Service Admin (La Crête)
🏢 Rocky Mountain Equipment
📍 La Crête