Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

- Perform easy to intermediate troubleshooting concerning business specific processes and procedures.
- Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
- Assist with the creation,



implementation, management, & standardization of processes
- Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
- Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

- Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
- Support remote locations via remote control applications
- Understand the escalation paths and proactively elevate incidents / requests
- Ensure user interactions are promptly recorded and accurately updated
- User

📌 IT Analyst (Edmonton)
🏢 FIKA
📍 Edmonton