Compelled by the love of Jesus, the Calgary Dream Centre (CDC) exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction. We provide recovery programs, housing, and vocational training to people in the pursuit of a life worth living. Because no one is beyond hope. MISSION AND VALUES ALIGNMENT The Calgary Dream Centre is a Christian faith-based organization. Our work is compelled by the love of Jesus, and our programs are built on the conviction that no one is beyond hope. All employees are expected to understand, respect, and actively support this mission, and to conduct themselves in a manner consistent with CDC's values. Faith is extended to the people we serve as an invitation. It is offered to everyone, required of no one. Staff are expected to uphold that posture in their work. POSITION SUMMARY The Program Manager, Community Housing Operations & Stability Program Manager is responsible for the day-to-day leadership, supervision, and delivery of Community Housing services. This position provides direct leadership to frontline staff, ensures high-quality service delivery, supports tenant stability, responds to complex situations and emergencies, and promotes a safe, accountable, and supportive environment for both staff and participants. The Service Manager also serves as the point person for maintenance and property-related coordination across the assigned portfolio. The Service Manager is expected to demonstrate consistent leadership presence, balancing relational warmth with clear accountability to program standards and safety. PORTFOLIO This position is responsible for independent long-term housing. In addition to leading service delivery across these sites, the Service Manager holds explicit responsibility as the property applications and maintenance liaison.



This position carries fewer direct reports than the Program Manager role, with the added maintenance and property-coordination scope balancing overall responsibilities across the two management positions. RESPONSIBILITIES & SCOPE OF EMPLOYMENT Staff Leadership & Supervision
- Alongside the Community Housing Program Manager, this role will support supervision of Community
- Housing staff, including coaching and performance management.
- Conduct supervision meetings, performance evaluations, and development planning.
- Maintain a consistent leadership presence in daily operations and model professional boundaries.
- Set clear expectations for staff and participants and follow through on consequences where appropriate.
- Ensure staff are enrolled in required trainings and kept up to date.
- Maintains working familiarity with all CDC programs and participates in cross-program cross-training.
- Address workplace concerns, conflicts, and performance issues with Human Resources as required.
- Maintain an accountable, collaborative team culture. Property Applications & Maintenance Liaison
- Act as the point person for maintenance and property-related coordination across the assigned portfolio.
- Oversee and coordinate property applications and intake related to housing units.
- Serve as the primary liaison between the program, maintenance staff/contractors,



and property stakeholders to ensure timely resolution of maintenance issues.
- Track maintenance requests and property concerns through to completion, escalating as needed.
- Coordinate with the Community Housing Program Manager and Director on property-related planning and priorities. Service Delivery Oversight
- Oversee daily Community Housing service delivery.
- Ensure effective case management practices and participant-centered support.
- Monitor staff workloads, caseload distribution, and service quality.
- Support staff in managing complex participant situations.
- Apply program policies, procedures, and best practices consistently in daily decisions, demonstrating robust knowledge of organizational expectations, safety protocols, and participant support standards.
- Ensure consistency in service delivery across the program. Crisis Response & Risk Management
- Lead responses to participant crises, relapses, critical incidents, and emergencies.
- Provide consultation and guidance to staff managing high-risk situations.
- Ensure incidents are documented, reviewed, and addressed appropriately.
- Collaborate with emergency services, healthcare providers, and community partners as required.
- Monitor and mitigate operational risks affecting participants, staff, and properties.
- Participate in the on-call rotation, including being available for crisis intervention and filling gaps during crisis. Property & Policy Compliance
- Oversee property inspections and housing quality standards.
- Ensure compliance with program policies, organizational procedures, and safety requirements.
- Monitor adherence to participant agreements and program expectations.
- Ensure screening and safety protocols (e.g., police information and vulnerable

📌 Program Manager, Community Housing Operations (Calgary)
🏢 Calgary
📍 Calgary