We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work workplace. Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers J Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels. We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a excellent deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the chance to speak with a guest on the phone, make their reservation arrangements,



and be the one to greet and check them in upon arrival and bring them to their room to get them settled in The Reservations Agent works alongside the Reservations Supervisor as part of our Reservations Team and is a primary contact for guests making room, dining, spa, and activity reservations at the Wickaninnish Inn. As a Guest Service Representative/Reservations Agent you will:
• Ensure efficient and personalized guest service, meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Execute reservations for guest rooms, dining, spa services, and activities.
• Monitor and respond to all email inquiries relating to accommodations, dining, spa, activities, and other guest experiences.
• Manage the organization and prioritization of online bookings and reservations across multiple outlets and experiences.
• Facilitate group orientation and rooming's and assist with group-related reservation requirements.
• Assist guests in creating personalized itineraries by coordinating room reservations with dining, spa, activities, and other experiences.
• Coordinate availability and booking information between Reservations and the appropriate departments.
• Conduct ongoing accuracy checks of guest confirmations across all reservation types.
• Proactively identify opportunities to enhance the guest experience through thoughtful recommendations and coordination of additional services and experiences.
• Perform administrative tasks such as file maintenance on reservation files and day-to-day operational documents/forms,



as well as filing and faxing.
• Maintain accurate guest profiles, preferences, special requests, and reservation notes to ensure a seamless experience throughout the guest journey.
• Assist in the capacity of a Night Auditor whenever necessary.
• Complete Guest Service and Concierge-related tasks, as needed.
• Welcome guests, check in and check out guests.
• Deliver amenities (fruit plates, room deliveries, etc.).
• Answer inquiries regarding the Inn’s services and registration by telephone, email, written correspondence, and in person. The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience. Our ideal candidate will embody the West Coast culture while being committed to the art of hospitality and pursuit of excellence. They will have:
• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Superior communication skills, with the ability to confidently communicate with guests and coordinate effectively with multiple departments.
• A calm and capable demeanor.
• Strong organizational skills, attention to detail, ability to multi-task in a
• fast paced environment, and creative problem-solving skills are necessary.
• The ability to confidently manage multiple reservations and guest requests simultaneously while maintaining accuracy, attention to detail and a high level of personalized service.
• A professionally groomed appearance and have a p

📌 Guest Service Representative/Reservations Agent (Tofino)
🏢 Wickaninnish Inn
📍 Tofino