Lead German and English customer service at Fraserway RV’s Leduc Rentals team. Guide guests through reservations, rentals, and travel experiences.

As Guest Services Supervisor, you will lead daily Customer Service operations for international travellers. Your work includes coaching employees, coordinating schedules, overseeing rental agreements, and resolving customer concerns. Hospitality, tourism, hotel operations, or related experience supports this position.

Key Responsibilities:

- Lead, coach, and support the Customer Service team
- Coordinate schedules, assignments, workflow, and daily operations
- Oversee reservations, agreements, vehicle pickups, and returns
- Resolve escalated concerns professionally and clearly
- Coordinate transfers and shuttle arrangements with operational teams

Requirements:

- Fluency in German and English
- Hospitality, tourism, hotel, or guest services experience
- Previous supervisory, team lead, or management experience
- Strong complaint handling and customer service skills
- Weekend and versatile-hours availability required

Bring bilingual communication, hospitality leadership, and organized rental operations support to Fraserway RV’s Leduc team.

📌 German Speaking Guest Services Supervisor (Leduc)
🏢 Fraserway RV
📍 Leduc