Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome togoeasy Atgoeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one ofthe top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment.

goeasy is seeking a highly motivated and results-driven Senior Manager, Recovery Operations who can lead people, solve complex operational problems, and turn data and insights into meaningful business improvements.

In this role you will be accountable for the performance of both internal recovery operations and a network of external legal and collections service providers.



The successful candidate will be responsible for maximizing recoveries, driving operational excellence, ensuring regulatory compliance, and delivering exceptional customer outcomes through a balanced internal and vendor-supported recovery model.

The Senior Manager will provide leadership to a small internal team while overseeing the performance, governance, and strategic direction of multiple external partners across Canada. This position requires a solid combination of people leadership, vendor management, analytics, compliance oversight, and recovery strategy development.

What will you be doing?

- Program Leadership & Strategy:
- Lead the vision, strategy, and daily operations of goeasy's National Unsecured Recovery Program.
- Develop and execute recovery strategies across internal and external channels to maximize net recoveries and customer outcomes.
- Drive continuous improvement initiatives that enhance operational effectiveness, productivity, and recovery performance.
- Identify emerging industry trends, regulatory changes, and best practices to strengthen recovery operations.

- Internal Team Leadership:

- Lead, coach, and develop a team responsible for legal collections and recovery activities.
- Establish clear performance expectations, service standards, and development plans.




- Foster a high-performance culture focused on accountability, engagement, customer experience, and results.
- Manage workforce planning, training, and succession planning initiatives.

- Vendor Management & Oversight:

- Own the governance and performance management framework for all third-party legal, collection agency, and recovery service providers.
- Establish vendor scorecards, KPIs, service level agreements, and performance targets.
- Conduct regular business reviews with external partners to assess performance, identify opportunities, and address gaps.
- Negotiate vendor contracts, service standards, fee structures, and operational expectations.
- Ensure vendor activities align with regulatory requirements, company policies, customer experience standards, and recovery objectives.
- Monitor vendor compliance, audit findings, complaints, and remediation activities.

- Performance Management & Reporting:

- Utilize recovery reporting and analytics to identify trends, risks, opportunities, and operational improvements.
- Produce weekly, monthly, and quarterly performance reviews for senior leadership.
- Forecast recoveries, vendor volumes, placement activity, and operational results.
- Develop dashboards and management reporting that support informed decision-making.

- Risk & Compliance Management:

- Ensure recovery activities comply with all applicable federal and provincial regulations.
- Monitor legal and agency practices to ensure adherence to company policies and customer treatment standards.
- Partner with Compliance, Legal, and Risk teams to address regulatory changes and operational risks.
- Lead vendor oversight activi

📌 Senior Manager, Recovery Operations (Mississauga)
🏢 goeasy
📍 Mississauga