Shape human-centered services by balancing customer needs, business requirements, and technical solutions across EI on BDM planning phases. Advanced service design thinking and user experience expertise are essential.

As a Service Designer, you will support Service Design and Planning for the EI on BDM program. You will interpret research, requirements, and technical considerations to create conceptual and functional designs. The work includes guiding experience decisions, collaborating with Product Managers and Planning teams, and supporting agile delivery timelines.

Key Responsibilities:

- Facilitate working sessions gathering stakeholder insights, needs, and requirements
- Create functional flows and refine Features with Product Managers
- Analyze Generative Research insights to refine platform experiences




- Develop user flows, journeys, and conceptual mockups
- Communicate design rationale, research findings, and service strategy

Requirements:

- Advanced proficiency in User Experience and Techniques
- Advanced proficiency in Service Design Thinking
- Experience in Design Research, Interaction Design, or Service Design
- Apply human-centered practices across complex challenges and diverse user groups
- Translate research and business requirements into actionable design solutions

Apply human-centered design, service strategy, and experience expertise to guide EI on BDM planning decisions.

📌 Service Designer Human Centered Design (Canada)
🏢 Service Design Jobs
📍 Canada