Lead travel claims operations in Hamilton, Ontario, using claims leadership and process improvement skills in a hybrid, three-day office schedule.

This newly created Travel Claims Manager position reports to the Vice President of Operations. You will oversee approximately 30 claims professionals, including three team leads, supporting a major US insurer client. The work covers cancellations, delays, medical emergencies, baggage issues, and student accidents.

Key Responsibilities:

- Coach claims examiners and team leads directly
- Develop team leads into supervisors through guidance
- Manage daily operations against KPIs and service standards
- Implement e-claims systems and AI-powered tools
- Oversee litigation files and regulatory compliance

Requirements:

- 10+ years of progressive claims leadership experience
- Experience managing high-volume claims teams
- Background in process improvement and system implementation
- Experience with claims technology and automation tools
- Solid communication, analytical, and problem-solving abilities

Bring hands-on leadership, claims technology experience, and operational discipline to travel insurance claims management in Hamilton.

📌 Travel Claims Operations Manager (Canada)
🏢 DGA Careers
📍 Canada