Description

Position at Canadian Medical Protective Association

LEARNING TECHNOLOGY SPECIALIST

(Hybrid - Primary Remote in Ottawa, ON)

CONTRIBUTING TO THE CMPA

The Safe Medical Care & EDI group contributes to the key strategic objective of advancing secure medical care, by leveraging knowledge and expertise to identify member needs, and better understand their medico-legal risk. The group works with corporate and safe medical care analytics and uses these insights to create knowledge translation products to design and deliver learning to enhance the safety, reliability, and quality of healthcare in Canada. The group collaborates with Member Experience physician advisors to construct a dynamic approach towards member needs assessment, learning product evolution, evaluation and continuous improvement. The group also leads a collaborative approach to implementing the Organizational Learning Program Plan, which endeavours to provide a robust learning environment that will support staff, leaders, and councillors in their ongoing learning and skills development. In addition, this group plays a pivotal role in driving the integration of Equity, Diversity, and Inclusion (EDI) principles throughout the Canadian Medical Protective Association (CMPA). This commitment extends to governance, to fostering an inclusive and supportive environment for all employees, and to ensuring that our services to members reflect these core values. Together with the leadership team across CMPA, this group champions EDI initiatives and strives to create a workplace where diverse perspectives are valued, and everyone has the opportunity to thrive.



Our dedication to EDI not only enhances our organizational culture but also strengthens our ability to serve our members with empathy respect, and protects the professional integrity of physicians, and promotes safe medical care

Position Overview

The Educational Technology Specialist serves as the business-side technical lead for the Learning Management System (LMS) and related educational technology solutions. The role is responsible for platform administration, governance, innovation, reporting, and user enablement to ensure learning technologies effectively support organizational learning objectives, operational requirements, and learner experiences. Working collaboratively with internal partners, vendors, and support teams, the position ensures learning technologies are secure, sustainable, accessible, and aligned with organizational standards and strategic priorities.

This role is not a purely technical role and sits at the intersection of:

- Learning & Development
- Learning Operations
- Educational Technology
- LMS Governance & Administration
- Business-side Product Ownership

POSITION ACTIVITIES

LMS Administration and Operations

- Administer, configure, maintain, and optimize the LMS and approved educational technology platforms.
- Manage user access, permissions, enrolments, learning pathways, certifications, and platform configurations.
- Monitor system performance, integration, data quality,



and operational processes, resolving issues and coordinating support with internal teams and vendors.
- Plan and execute system testing, release management, and validation activities to ensure platform reliability and functionality.
- Maintain system documentation, configuration records, operational procedures, and support resources.

Platform Governance and Technology Management

- Serve as the business-side technical owner for the LMS and related educational technology solutions.
- Maintain the platform roadmap, enhancement backlog, and operational priorities.
- Collaborate with technology, privacy, security, data governance, and business partners to ensure compliance with organizational standards and policies.
- Support vendor management, licensing, procurement activities, contract reviews, and technology assessments.
- Oversee platform integrations, dependencies, support models, and service-management processes.

Innovation and Continuous Improvement

- Identify and implement opportunities to improve learning delivery, learner experience, accessibility, reporting, operational efficiency, and data quality through technology-enabled solutions.
- Evaluate emerging educational technologies and approved AI capabilities, recommending innovations that support organizational objectives.
- Lead or support pilots, proofs of concept, and modernization initiatives related to learning technologies.
- Analyze system usage, feedback, and performance data to drive continuous improvement.

Collaboration and Stakeholder Support

- Partner with business units, instructional designers, project teams, and operational stakeholde

📌 Learning Technology Specialist (Ottawa)
🏢 Canadian Medical Protective Association
📍 Ottawa