Guide older people toward suitable home care in Mulgrave using needs assessment, care planning, and consultative communication. This full time role supports clients and families.

VMCH seeks a compassionate, commercially minded Client Care Consultant for its Care at Home team. You will understand individual needs, explain funding and service options, and help clients navigate care choices. The position converts suitable consultations into signed service agreements through qualified, client-centred interactions.

Key Responsibilities:

- Conduct client consultations, needs assessments, and care planning
- Develop care plans, service recommendations, and budget considerations
- Explain funding pathways, service models, and eligibility options




- Manage client opportunities and provide timely follow-up
- Coordinate accurate handovers with internal service teams

Requirements:

- Experience in aged care, home care, or community services
- Knowledge of funding pathways, service models, and eligibility requirements
- Excellent written and verbal communication skills
- Strong interpersonal, influencing, and relationship-building skills
- Attention to detail across agreements, care plans, and CRM records

Bring care planning, client consultation, and aged care funding expertise to VMCH’s Care at Home team in Mulgrave.

📌 Aged Care Client Care Consultant (Mulgrave)
🏢 VMCH
📍 Mulgrave