Apply critical thinking and sound judgment as a Trust and Safety Case Manager at Thumbtack, handling sensitive concerns through phone and email.

In this Case Manager role, you will oversee high-risk matters affecting pros and customers while mitigating organizational risk. You will assess information, interpret complex legal documents, and apply Thumbtack’s marketplace standards and policies. The work requires discretion, integrity, detailed judgment, and explicit communication with users and internal partners.

Key Responsibilities:

- Assess sensitive trust and safety concerns independently
- Oversee matters with financial and legal implications
- Manage Thumbtack Guarantee payment and distribution
- Protect personally identifiable information with discretion
- Consult agents and managers on escalated concerns

Requirements:

- Experience in Trust and Safety, Compliance, Legal, or related fields
- Confidentiality, discretion, and attention to detail
- Exceptional problem-solving and critical thinking skills
- Independent caseload management across multiple systems
- High school diploma or equivalent

Bring sound decision-making, strategic thinking, and careful communication to protect Thumbtack’s marketplace and its users.

📌 Trust and Safety Case Manager (Victoria)
🏢 Thumbtack
📍 Victoria