Project Manager - Business Operations

Non-Permanent

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Number ofPositions: 1

This role is being offered as a 1 year contract position.

Who we are

With itsglobal headquarters in Toronto, Canada, International Financial Data Services(IFDS) is a world-leading provider of outsourcing and technology solutions tothe financial services industry. IFDS services over 240 financial organizationsaround the world, providing solutions to a wide range of global asset managers,wealth managers, banks, and insurance companies. The IFDS enterprise supportsmore than17 million accounts with AUA of approximately CAD $4trillion. IFDS Canada is a 50/50 joint ventures between Boston-basedState Street Corporation, one of the world’s leading providers of financialservices to institutional investors, and Connecticut-based SS&CTechnologies;, a global provider of investment and financial software-enabledservices and software for the global financial services and healthcareindustries.

Imagine yourself at IFDS

Comeexperience a community like no other at International Financial Data Services(IFDS). We offer work opportunities driven by a passion for creating marketleading financial solutions, and a culture that nurtures collaboration,accountability, diversity & inclusion, and continuous learning. We’llprovide you with opportunities to develop your career. From ongoing trainingand development programs to experiences working with our global financialservices partners, you’ll be able to realize your full potential.

Role Overview

The Project Manager is responsible for the end-to-end delivery of operational, technology, regulatory, client onboarding,



and business transformation initiatives impacting Operations Shared Services. The role is accountable for project intake, planning, governance, execution, implementation coordination, stakeholder alignment, risk management, and delivery oversight throughout the project lifecycle.

The incumbent will partner closely with Operations leaders, Technology teams, Business Readiness & Change Management resources, Product Owners, Business Analysts, vendors, and external partners to ensure initiatives are delivered successfully, operational impacts are understood, and implementation objectives are achieved.

The role requires solid project leadership, stakeholder management, planning, communication, and problem-solving capabilities, along with the ability to manage multiple concurrent initiatives while maintaining accountability for timelines, deliverables, risks, dependencies, budget considerations, and project outcomes.

Experience leading or supporting telephony and contact centre initiatives, including platform implementations, migrations, customer interaction technologies, call routing, IVR solutions, and related operational processes, would be considered a significant asset. Candidates with an understanding of contact centre environments and the associated technology ecosystem will be well positioned to contribute to the successful delivery of strategic initiatives within the portfolio.





Role Responsibilities

Project Intake, Assessment & Planning

- Lead project intake activities, including assessment of scope, complexity, resource requirements, risks, dependencies, assumptions, and delivery approach.
- Partner with project sponsors and stakeholders to define project objectives, deliverables, success criteria, implementation requirements, and project scope.
- Review and validate project requirements, identifying delivery impacts, risks, dependencies, and implementation considerations.
- Challenge assumptions and ensure project plans are realistic, achievable, and aligned with organizational priorities.
- Develop and maintain project charters, project plans, schedules, milestones, and delivery roadmaps.
- Establish clear project governance structures, communication plans, reporting mechanisms, and escalation paths.

Project Delivery & Execution

- Manage projects from initiation through implementation and post-implementation review.
- Coordinate activities across multiple business, operational, technology, and vendor teams to ensure successful project execution.
- Monitor project progress and delivery performance against approved scope, timelines, budgets, and objectives.
- Lead and coordinate telephony, contact centre, and customer interaction technology initiatives, ensuring business, operational, technology, vendor, and implementation activities are effectively managed.
- Drive project execution through proactive follow-up, issue resolution, stakeholder accountability, and decision facilitation.
- Identify and resolve obstacles impacting project delivery and elevate significant risks or issues when required.

📌 Project Manager (Toronto)
🏢 IFDS Group
📍 Toronto