Job Description
In the role of Care and Service Manager (CSM), you have the chance to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.
Why you’ll love working here:Celebration and Recognition programsComprehensive health and dental benefit plansEducation allowance for employees and familyOpportunities for career advancementEmployee Assistance ProgramEmployee perks and exclusive offersWhat you’ll do:Show respect for cultural needs, dignity, privacy and confidentiality of staff and clientsCoach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their familiesMonitor care and service delivery performance and clinical indicatorsParticipate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisorsEnsure completion of all mandatory training and skill developmentCreate and maintain the on-call schedule for clinical SupervisorsRespond to clinical concerns from staff, contractors, funders, clients and familiesReview all client safety incidents and participate in the investigation and resolutionProvide clinical leadership at the districtProvide oversight of CQI activities related to care and service including staff participation and problem-solving teamsEnsure compliance to ParaMed policies, procedures and legal requirements for yourself and all staffParticipates in necessary care conferences with Health Care team, Contractors and fundersWork collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resourcesDemonstrate continuous learning and professional development through involvement in conferences,



committees and networksWhat you bring:Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory collegeBScN preferredMinimum of three (3) years in a formal nursing leadership role requiredMinimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse, in a community settingCertification in Community Health Nursing with CNA certification preferredMembership with the Registered Nurses Association or Registered Practical Nurses Association of Ontario (RNAO/RPNAO)Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and othersKnowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areasSuperior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflictsEffective skills in critical thinking and problem solvingFlexibility in hours worked in order to accommodate operational needsKnowledge of applicable community resources available for clients and familiesCurrent certification (within the past 12 months) of First Aid, CPR, completed within CanadaExcellent computer skills including experience in Word and ExcelAble to provide a current,



clear criminal back check with Vulnerable Position Screening (VPS)this is a replacement positionTime TypeFull timeCompensation DetailsCompensation will be discussed during the recruiting process.
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package.

We offer
a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful a

📌 Care and Service Manager (Toronto)
🏢 ParaMed
📍 Toronto