Position Overview:

We’relooking for a Business Integration Manager to be a key player in bringing new clients onto our platform andensuring the continued success of our existing partnerships. In this role,you’llbe the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’sProduct, and ensuring seamless clientimplementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you

Success in this Role

- Deliversproject milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.
- Conducts strong discovery to deliver accurate, complete requirements
- Demonstrates solid, clear communication across clients and internal teams to ensure alignment

What You’ll Do

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

- Lead Client Integrations:Take ownership of current client onboarding, from initial research and requirements gathering to successful implementation.

- Be the Client Advocate:Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.

- Drive Technical Solutions:Collaborate with stakeholders to define businessrequirements, anddevelop detailed interface specifications for API and client integrations.

- Shape Product Development:Activelyparticipatein sprint planning and backlog grooming, helping to elaborate and prioritize product features.





- Ensure Quality:Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.Create thorough test cases and capture results totighten defect discovery ahead of go-live.

- Provide Expert Support:Function as a seasoned operationsresource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.

- Collaborate and Communicate : Work closely with the project team to anticipate and address client needs andprovide weekly status updates on all assigned projects.

- Champion Our Values:Support company values and uphold quality control standards across all airline and rail integration initiatives.

What You’ll Bring

Minimum Qualifications

- 6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,
- Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.
- Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with solid active listening abilities.
- Relationship Building:



Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Preferred Qualifications

- Leadership Potential: Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.

Education

- Bachelor’s degree
- Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are stronglypreferred.

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Supervisory Responsibility

None

Travel Requirements

Approximately 30-40% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.

What’s In it for You

- Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
- Opportunity to build expertise across operational workflows
- Health, dental, and vision insurance
- Competitive 401(k) matching
- Paid Time Off

Compensation

- For candidates based in Melville, NY (Hybrid), the good faith annual salary range for this position is $100,000 to $120,000 USD.
- For candidates based in Markham, ON (Hybrid), the positive faith annual salary range is $120,000 to $150,000 CAD.
- Actual compensation will be determined based on experience and location.

Other Duties

Duties, respons

📌 Copy of Senior Business Integration Manager (Markham)
🏢 Accommodations Plus International
📍 Markham