Lead customer-focused programs at 1Password as a Staff Program Manager, using cross-functional leadership and customer insight to improve experiences remotely.

This Staff Program Manager joins the Customer Experience Operations & Programs team. You will strengthen customer engagement, connect feedback to decisions, and improve planning and execution. The work spans customer programs, adoption, retention, advocacy, and collaboration with Customer Experience, Product, Engineering, and Revenue Operations.

Key Responsibilities:

- Lead strategic programs across customer engagement initiatives
- Establish plans, owners, milestones, dependencies, and success measures
- Build scalable customer feedback collection and activation methods
- Improve customer journeys, handoffs, and feedback loops




- Present recommendation-led updates to executives and stakeholders

Requirements:

- Six-plus years in program management, operations, or related fields
- Experience leading complex cross-functional initiatives through implementation
- Ability to structure ambiguity and manage competing priorities
- Robust executive presence and communication skills
- Experience influencing partners without formal authority

Bring program management, customer insight, and cross-functional communication skills to advance meaningful customer impact at 1Password.

📌 Staff Customer Experience Program Manager (Toronto)
🏢 1Password
📍 Toronto