Information Technology Analyst, Faculty of Engineering

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/10/23

Job Type

Continuing

Close Date

2026/11/01

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Full/Part Time

Full-Time

Salary Grade/Band

Grade 10

Salary Range

$38.46 - $54.06 (hourly)

Job Code

JD0773

Existing Vacancy

Yes - Newly Created Position

Target Number of Openings

1

Schedule

Monday - Friday, 8:30 am - 4:30 pm

35 hours per week

Bachelor's degree in Computer Science or related field of study.

Requires 3 years of relevant experience.

McMaster University's Faculty of Engineering is a collaborative and ambitious community advancing transformative education, research excellence and innovation with impact. Recognized as one of Canada's most research-intensive engineering faculties, we attract approximately $65 million in annual research funding, with strengths spanning bio-innovation, advanced materials and manufacturing, mobility, artificial intelligence and nuclear engineering.

We are equally committed to delivering an unparalleled learner experience, connecting experiential learning with real-world challenges and preparing students to lead with purpose.

Through interdisciplinary collaboration and strong partnerships with industry, government and communities, our faculty, staff and students work together to address complex challenges and shape a better future. We foster an inclusive setting where people, ideas and expertise are valued, professional growth is encouraged, and everyone has opportunities to contribute to meaningful change.

About the Team:





The Engineering IT team supports the core academic mission of the Faculty by enabling high quality teaching, learning, and research

through reliable, secure, and innovative technology services. Working closely with Faculty leadership, academic faculty and staff, the

team supports instructional technologies, teaching labs, learning spaces and other strategic IT projects that are integral to Faculty

priorities, undergraduate and graduate programs, and standards for program accreditation. A strong emphasis is placed on responsive

and effective technical support to ensure continuity of academic operations and a high-quality learning environment. The Engineering

IT team operates with a student and faculty centred service mindset, providing timely and effective support while aligning technology

services with the Faculty’s strategic, academic, and operational priorities.

The Engineering IT team is part of a larger, campus wide McMaster IT community that incorporates institutional IT standards as well as

enterprise-wide systems, including Microsoft productivity tools, Campus Relationship Management (CRM), and other key tools that

provide efficiency and technology enhancements to the Faculty .

Job Summary:





Responsible for investigating moderate and complex information technology problems by confirming the validity of the problem and seeking known solutions related to these more complex issues. Designs, implements, and maintains users' applications and acts as an administrator for a variety of networks, programs, and websites.

Purpose and Key Functions:

Write complex programs using various computing and scripting languages.

Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.

Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture including storage area networks.

Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour .

Provide expertise and practical assistance in delivering services that comply with established standards.

Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.

Carry out investigative work on a variety of requirements, information flow, and processes.

Elicit additional information from users to accurately diagnose problems.

Implement non-standard solutions and work-arounds.

Evaluate hardware, software, and transmission service

📌 Information Technology Analyst, Faculty of Engineering (Canada)
🏢 McMaster University
📍 Canada