SUMMARY/PURPOSE

- Plan, organize and direct front-line employees on daily/weekly activities in the DTC, to meet Section service delivery objectives.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
- Responsible and accountable to meet the Project Agreement KPIs.

KEY RESPONSIBILITIES

- Direct subordinate employees in performance of section tasks and responsibilities.
- Perform hands on work in support of section service delivery objectives.
- Accountable for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
- Accountable to ensure all assigned deliverables and other reports are completed accurately and on time.
- Accountable to ensure that standards for the accomplishment of short‑term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
- Communicate key business objectives to front‑line staff.
- Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
- Other related duties relevant to this position as may be required.
- Other related duties relevant to this position as may be required
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.

Health & Safety, Environmental

- Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety,



environmental, and quality.
- Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Serco and customer safety regulations and procedures.
- Accountable for the implementation of plans to drive for results in the areas of safety, compliance, service delivery and cost.
- Authority to stop work or service delivery for matters relating to H&S; and regulatory compliance risks.

Other

- Performs other tasks as assigned.

JOB REQUIREMENTS

EDUCATION /CERTIFICATIONS

- Post-Secondary education in a related field or possess a relevant combination of education
- Possession of a valid Driver’s License i.e. A, B, M, Z, is preferred; if not, the ability to obtain all classes of licenses will be considered

KNOWLEDGE and EXPERENCE

- Five years’ experience in a leadership capacity
- Previous supervisory experience.
- Experience and understanding of contracts, SOW and labour agreements.
- Specific years required in specific roles or special knowledge
- Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
- Ability to evaluate risk and related mitigation strategies.
- Communicates effectively – able to articulate ideas in a clear and persuasive manner.





SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):

- Excellent computer skills in MS Office suite.
- Solid project management skills with the ability to work on and track multiple projects simultaneously.
- Effective communication skills and ability to work cross functionally within the organization.
- Excellent collaborative leadership and organizational skills.
- Strong degree of integrity and judgment.
- Able to effectively delegate authority as required.
- Willing to take ownership for the outcomes of projects within scope of responsibility.
- Strong planning, coordination, execution and analytical skills.
- Proven ability to meet deadlines and changing priorities.
- Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
- Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
- Decisiveness - The ability to make difficult decisions in a timely manner.
- Stress Management - The ability to keep functioning effectively when under pressure and maintain self‑control in the face of hostility or provocation.
- Personal credibility - To be responsible, reliable, and trustworthy.

Supervisory leadership skills:

- Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action).
- Capability in working with Manager to ensure t

📌 Deputy Supervisor (Brampton)
🏢 Serco
📍 Brampton