Senior Business Analyst

- Pay Rate: $85.50/hour, depending on experience
- Contract Length: 6 Months with a potential extension (35 hours per week)
- Location: Calgary, Alberta

Raise is currently hiring a Senior Business Analyst on behalf of our client. This is an excellent opportunity to contribute to strategic process improvement and digital transformation initiatives within a complex university environment. The successful candidate will help simplify business processes, identify opportunities for automation and AI-enabled solutions, and translate stakeholder needs into practical designs and implementation-ready specifications. Our Client, is one of Canada's top comprehensive research Universities

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Senior Business Analyst will support the Operational Excellence team in advancing strategic initiatives focused on making organizational processes clearer, simpler, and more effective. Working in a fast-paced, iterative environment, the role involves analyzing existing processes, identifying improvement opportunities, developing Lean-aligned future-state designs, and translating requirements into specifications for business, operational, and technical teams.

The successful candidate will collaborate with stakeholders to support rapid prototyping, testing, refinement, and adoption of digital solutions, including AI agents, automation, integrations, and digital workflows.

Responsibilities

- Business Process Analysis: Document current-state processes, identify pain points,



and evaluate opportunities for operational improvement through process and data analysis.
- Process Improvement: Develop practical, Lean-aligned future-state designs that simplify workflows and improve service delivery.
- Requirements Development: Translate process designs into detailed specifications, user stories, business rules, decision logic, data requirements, workflow details, and acceptance criteria.
- Digital Transformation: Identify and prioritize opportunities for AI agents, automation, integrations, and digital workflows to reduce manual effort and improve operational efficiency.
- Prototype Development Support: Prepare requirements and specifications to support rapid prototyping and iterative build-test-learn cycles, particularly within ServiceNow.
- Testing and Validation: Develop test scenarios, support functional testing, coordinate user acceptance testing, and validate solutions against business requirements.
- Risk and Compliance: Prepare documentation to support internal privacy, security, and IT risk reviews of prioritized prototype architectures.
- Stakeholder Collaboration: Facilitate discovery sessions, process mapping, requirements validation, and design discussions across business, operational, and technical teams.
- Change Management and Adoption: Develop practical adoption materials, including knowledge articles, process guides, and quick-reference documents.




- Knowledge Transfer: Support documentation, knowledge transfer, and organizational change management for implemented solutions and prototypes.
- Initial Project Focus: Support the finalization of a complex software acquisition, renewal, and licence purchase service, including related AI agents, automation, and integrations.
- Additional Initiatives: Contribute to other process-improvement and digital-workflow opportunities as required.

Qualifications

- Minimum of five years of business analysis experience, including translating process designs into user stories, detailed specifications, acceptance criteria, and implementation-ready documentation.
- Strong communication, analytical, and documentation skills, with the ability to quickly elicit, validate, and synthesize stakeholder input.
- Experience facilitating discovery sessions, process mapping, requirements development and validation, and design discussions.
- Lean Green Belt certification or equivalent applied experience identifying improvement opportunities and developing Lean-aligned future-state designs.
- Demonstrated ability to work quickly and iteratively in ambiguous, fast-paced, and rapid-prototyping environments.
- Robust understanding of how AI-enabled solutions, automation, integrations, and low-code/no-code tools can improve workflows.
- Understanding of human review, exception handling, and oversight in automated and AI-enabled processes.
- Ability to communicate trade-offs, document decisions, and collaborate effectively with business, operational, and technical stakeholders.
- Preferred Skills
- Experience supporting the design, testing, an

📌 Digital Transformation and Technology Business Analyst (Calgary)
🏢 Ian Martin Group
📍 Calgary