Lead global platform operations from Bristol or London, applying AI-native support, incident management, and performance assurance across client regions.

As Director of Platform Operations, you will report to the VP Product & Tech Operations and lead three global functions. You will shape standards for Client Support, Platform Performance Assurance, and Product Specialists. Your remit covers enterprise clients, contractual SLAs, operational tooling, and retail-energy processes. The company supports leading organisations including OVO, AGL, ENGIE, Volvo, and Volkswagen.

Key Responsibilities:

- Own incident response, Major Incident command, communications, and resolution
- Lead Problem Management and root-cause remediation
- Monitor global SLAs, KPIs,



and client journey health
- Manage operational tooling vendors, budgets, and roadmaps
- Drive automation and AI across operational delivery

Requirements:

- Solid track record leading operations and support
- Experience managing service operations at scale
- Fluency in incident, problem, and SLA management
- Experience with Datadog, Jira, and Databricks or BigQuery
- Existing right to work in the UK

Direct global platform operations, combining AI-native service leadership, SLA assurance, and operational resolution for energy clients.

📌 Director of Global Platform Operations (Newmarket)
🏢 Kaluza
📍 Newmarket