Lead Microsoft licensing operations at Softchoice through robust compliance controls, transaction accuracy, and people leadership. Support commercial, public sector, and education customers.

The Manager, Operational Excellence oversees Microsoft licensing transactions from quoting through renewals and agreement maintenance. This manager leads teams, interprets program requirements, and improves operational processes. The work connects Microsoft, Compliance, Legal, Finance, Sales, IT, and Customer Success stakeholders.

Key Responsibilities:

- Lead, coach, develop, and retain the Microsoft Operations team
- Oversee quoting, contracting, ordering, amendments, renewals, and maintenance
- Translate Microsoft requirements into procedures, controls, and training
- Monitor performance, risks, exceptions, audits, and corrective actions
- Lead workflow,



documentation, reporting, and tool improvements

Requirements:

- At least three years of progressive licensing or technology operations experience
- Experience managing complex, high-volume, transaction-based operations
- People leadership involving coaching, performance management, and workload planning
- Knowledge of software licensing, contracts, quoting, ordering, and renewals
- Experience with compliance reviews, audits, controls, or risk management

Bring Microsoft licensing knowledge, operational judgment, and continuous-improvement leadership to Softchoice’s customer-focused operations.

📌 Microsoft Licensing Operations Manager (Montreal)
🏢 Softchoice
📍 Montreal