Build AI-driven customer journeys at Clio as a Senior Customer Marketing Manager in Burnaby, Calgary, or Toronto. This is a 12-month fixed-term contract.

You will craft customer marketing strategies that increase product adoption and engagement for Clio’s cloud-based legal software. The role suits an experienced B2B SaaS marketer skilled in lifecycle marketing, automation, behavioral data, and cross-functional collaboration. You will own strategy, execution, and measurement across the customer journey.

Key Responsibilities:

- Architect AI-driven journeys from onboarding through expansion
- Define triggers, next-best actions, and cross-functional ownership
- Run webinars, social content, and community posts




- Translate product releases into adoption campaigns
- Measure engagement, adoption, and program performance

Requirements:

- 5+ years in B2B SaaS customer marketing
- Experience with AI-powered automation or predictive scoring
- Expertise using Salesforce, HubSpot, Pendo, Deeto, or similar
- Robust analytical, communication, and problem-solving skills
- Proven collaboration with sales and customer success

Bring lifecycle marketing, AI automation, and data-driven strategy to Clio’s customer engagement programs across Canada.

📌 Senior Customer Lifecycle Marketing Manager (Toronto)
🏢 Clio
📍 Toronto