Job Posting Title

Business Management System Advisor

Job Category

IT Management

Language Requirements

Bilingual Required / Bilingue requis

English and French are required / Le français et l'anglais sont requis.

Versatile Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-11-03

Job Grade

PIPSC-2

Pay Range

$91,278 - $114,668

Job Summary

Responsible for supporting the Business Management System (BMS)/Quality Management System (QMS) through governance, compliance and conformance monitoring, audit coordination, documentation management, and BMS/QMS administration. Supports assigned activities and documentation in alignment with corporate policies, regulatory requirements, standards, and continuous improvement initiatives. Contributes to the effectiveness of the BMS/QMS through documentation, monitoring, controls support, and usability improvements.

Job Description

What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

Key Accountabilities:

- Perform compliance and conformance reviews using established methods and tools, and identify recurring issues or trends across related processes.
- Participate in evaluations and remediation with internal and external stakeholders, including assisting with responses, tracking follow-up actions, and supporting the resolution of compliance and conformance issues.
- Participate in control-related activities to support appropriate control design, testing, and documentation.




- Review and update documentation based on regulatory changes or organizational updates.
- Monitor and evaluate performance metrics and trends for continuous improvement.
- Work with cross-functional teams to support content accuracy and accessibility. Assist with requirements gathering, perform testing, and support implementation of system updates and enhancements.
- Participate in root cause analysis and corrective action planning and follow-up.
- Assist in the preparation and update of training and reference materials for the BMS/QMS processes, tools, and documentation.

Job Requirements

Education:

- Diploma or Degree in Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience:

- Minimum 1 year experience in technology, quality management, compliance, or systems administration roles.
- Experience with governance frameworks and controls testing.
- Experience working in or closely with business and/or operational functions.
- Experience working with policies, standards, governance, and procedures documentation.
- Experience with business and reporting tools (e.g., PowerBI, SharePoint).

Knowledge:

- Knowledge of documentation management practices.




- Knowledge of communications and collaboration principles required to provide clear explanations of processes, requirements, and documentation expectations, and to support users in assigned areas.
- Knowledge of business and reporting tools such as Power BI, SharePoint, and Microsoft 365 suite.
- Awareness of compliance standards, audit principles, and controls management.

Abilities:

- Ability to develop technical documentation such as user guides, procedures, standards, guidelines, and training.
- Ability to conduct reviews of proposed changes to ensure adherence to mandated policies, procedures, and standards.
- Ability to review policies, processes, and procedures within the context of BMS/QMS principles and to propose improvements.
- Ability to work with stakeholders to clarify requirements and support process and documentation updates

Personal Suitability:

- Analytic, problem-solving, and decision-making skills.
- Strong planning, time management, and follow-up skills.
- Strong attention to details and accuracy, systematic thinker, process oriented.
- Possess excellent verbal and written communication skills.

Flexible work arrangements:

This position is a hybrid position with a minimum - 3 days per week on site.

The work location is the Ottawa Technical Systems Centre.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-fre

📌 Business Management System Advisor (Ottawa)
🏢 Navcanada
📍 Ottawa