- Job ID #32293: Network Analyst I - Datacentre Operations
- Union: Non Union
- Job Description ID #: 2203
- Duration: Up to 18 months
- Vacancy type: This posting is for an existing vacancy

SUMMARY OF DUTIES

Reporting to the Supervisor, Datacentre Operations the Network Analyst I designs, installs, troubleshoots, maintains, repairs and upgrades server infrastructure and storage systems and related virtualization, backup and recovery platforms to meet the functional objectives of the business. This includes provisioning of both physical and virtual environments and supporting approved cloud environments for development and production applications, email and collaboration services and disaster recovery across the City’s divisions. This role is primarily focused on projects and project-related activities but also provides day-to-day operational support as required.

The Network Analyst I configures and troubleshoots server hardware/software and maintains the City’s messaging setting. This individual maintains datacentre operations by working with facility and hardware/software vendors and applicable cloud service providers to ensure timely problem resolution and reliable service delivery. The incumbent maintains and utilizes operations management applications to identify faults, ensure the provision of data or other datacentre services to customers, and the reliable storage, protection and recovery of data.

The position completes assigned incidents, service requests, operational work and project deliverables, maintains supporting documentation and escalates matters outside its authority or technical scope.

GENERAL DUTIES

- Develops, configures, installs and troubleshoots datacentre systems including servers, SAN and backup & recovery systems,



to meet the functional objectives of the business, including performing system upgrades in accordance with approved designs, technical standards and change controls.
- Implements and maintains approved infrastructure configurations and technical baselines. Identifies configuration drift, unsupported components and deviations from approved requirements and completes or escalates corrective action through established change-management processes.
- Monitors and supports datacentre power infrastructure, including uninterruptible power supplies (UPS), generators and power distribution units (PDUs), in coordination with Facilities and qualified service providers to maintain continuous power to datacentre equipment. Supports power-capacity planning, scheduled maintenance and failover testing, and escalates faults or risks affecting service continuity.
- Provides second and third level support to the user community for infrastructure related issues on referral from the service desk and in support of Service Desk staff and other authorized IT partners.
- Reviews issues, assigned incidents, service requests and problem logs relating to datacentre operations, initiates and follows through with resolution or appropriate escalation, and records actions, findings and outcomes in the City’s service-management system.



Maintains communications with IT and business leaders and relevant service providers on datacentre availability and outages.
- Contributes to problem management and post-incident reviews by investigating recurring issues, identifying underlying causes and completing assigned corrective or preventive actions.
- Maintains, monitors and updates email and virtualization applications including Exchange, VMware and Citrix, and related messaging, collaboration and infrastructure platforms within the assigned scope.
- Provides input to plans and designs of the datacentre architecture and infrastructure, including modernization, lifecycle renewal, resilience and approved hybrid-cloud initiatives.
- Performs capacity and resource planning, assesses server and storage risks and supports contingency planning in collaboration with the Supervisor, Network Services and Technology Architect and other relevant technical teams.
- Tests server/SAN performance and provides performance statistics and reports; analyzes results and makes recommendations for maintaining and improving the availability, performance, capacity and reliability of datacentre infrastructure.
- Uses approved monitoring and alerting tools to identify service degradation, capacity constraints and infrastructure faults and coordinates or completes assigned corrective action.
- Researches, analyses, tests and implements approved software patches firmware updates and/or hardware changes to fix identified deficiencies as directed, documenting implementation results and following established change, testing and rollback procedures.
- Maintains authorized users, issues user IDs, manages password protection, and sets up file, application and printer permissions for authorized us

📌 Job ID #32293: Network Analyst I (Canada)
🏢 City of Hamilton
📍 Canada