Join Our Team as an IT Manager

About Us:

Air Wise Sales Inc. is a leading manufacturer of custom air handling units in North America, strategically located production facilities in Hamilton, ON. Our commitment to quality and innovation positions us at the forefront of the industry, enabling us to serve clients across North America.

What You'll Do:

As our IT Manager, you'll take ownership of day-to-day technology operations at Air Wise, ensuring our people, systems, and equipment stay connected and running smoothly. This is a hands-on leadership role where you'll troubleshoot challenges, support our engineering and manufacturing teams, and help drive major technology initiatives, including our ERP implementation. You'll work closely with our team at Air Wise, external technology partners, and Modern Niagara's corporate IT teams to deliver practical, reliable solutions that keep our business moving forward.

This is a hands-on manager role, not a desk removed from the work. The IT Manager personally resolves issues, manages the Quick Intel relationship, sets local priorities, and makes the calls that keep Air Wise operating, while partnering with Modern Niagara's central Infrastructure, Cybersecurity, Network, and Application Architecture teams on anything that touches enterprise architecture, security policy, or multi-site standards.

The role spans the full Air Wise technology environment: core Microsoft 365 and networking, plus Air Wise's specialized engineering and manufacturing application stack (SolidWorks, DriveWorks, AutoCAD, Metal-ix, and the SOLIDWORKS PDM Professional vault), and its business systems (Epicor Kinetic, Misys, SharePoint, and the Power Platform).



The IT Manager is expected to know this workplace well enough to make sound calls independently in partnership with Enterprise Architecture and Dev Teams, and to know exactly when something needs to go to a central team.

Why You'll Love this Role:

- Make a Real Impact: Take ownership of IT operations and see firsthand how your work supports our people, production, and business success.
- Lead Exciting Technology Projects: Play a key role in major initiatives, including our Epicor ERP implementation, engineering software upgrades, and infrastructure improvements.
- Enjoy Variety in Your Work: Work with everything from Microsoft 365 and cybersecurity to specialized engineering software, manufacturing systems, and shop-floor technology.
- Have the Freedom to Make Decisions: Use your expertise to set priorities, solve problems, and drive improvements with meaningful autonomy.
- Collaborate with Technical Experts: Work alongside corporate IT specialists, external technology partners, and internal teams to tackle challenges and develop solutions.
- Help Shape Our Future: Identify opportunities to improve systems, strengthen reliability, and introduce technology that supports our continued growth and innovation.

Scope and Decision Authority

Decides and owns locally

- Day-to-day prioritization of site IT work, incidents, and service requests.
- Troubleshooting approach and resolution of hardware,



software, network, and application issues at Air Wise.
- The working relationship with QuickIntel/Rogers and day-to-day vendor coordination at the site.
- Local execution of patching, backups, and security controls within corporate policy.

Partners with Modern Niagara central teams on

- Network, infrastructure, and security architecture and standards.
- Enterprise application architecture decisions, including ERP, CAD/PLM platform strategy, and licensing strategy.
- Multi-site or tenant-level Microsoft 365 and Entra ID policy, and the Azure tenant transition.
- Planning and sequencing of major initiatives such as the PDM and Epicor rollouts.

Key Responsibilities

Site IT Operations and Service Delivery

- Own day-to-day IT service delivery at Air Wise: service desk coordination, endpoint support, hardware/software troubleshooting, and incident resolution.
- Manage local infrastructure, workstations, and shop-floor/IoT devices, including the punch clock and the kiosks and scanners feeding Epicor MES.
- Set priorities for onsite IT work based on business impact, and drive issues through to resolution, whether handled directly or routed to a central team.
- Own the day-to-day vendor relationships

Network and Infrastructure

- Manage and maintain the onsite network, including Meraki switches and controllers, firewalls, wireless, and VPN connectivity, operating within standards set by the central Network and Infrastructure teams.
- Own the onsite relationship with ISP providers, bringing design, capacity, or contract questions to the central Network team.
- Manage server, storage, backup, and disaster recovery o

📌 IT Manager (Canada)
🏢 Air Wise Sales
📍 Canada