Lead Genesys Cloud CX delivery in a hybrid Toronto role, guiding technical direction, integrations, and contact centre transformation for financial services.

Miratech seeks an experienced Development and Delivery Lead to oversee Genesys Cloud CX initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams while maintaining an end-to-end delivery view. The work spans CCaaS architecture, development, testing, deployment, and operational handover.

Key Responsibilities:

- Lead CCaaS planning, execution, and delivery across initiatives
- Oversee IVR, routing, desktops, dialers, reporting, and integrations
- Define scope, timelines, resources, milestones, and delivery objectives
- Manage risks, issues, dependencies, vendors, and partner organizations




- Review designs, testing, deployment, documentation, and operational handover

Requirements:

- Experienced development and delivery leadership background
- Technical oversight across cloud contact centre solutions
- Solid stakeholder management, decision-making, and problem-solving abilities
- Genesys or cloud certifications are advantageous
- Financial services or regulated-industry experience is advantageous

Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives.

📌 Genesys Cloud CCaaS Delivery Lead (Toronto)
🏢 Miratech1
📍 Toronto