Cloud and AI customer success leadership defines this AWS Canada role for Canadian independent software vendors. Technical depth and explicit communication are essential.

As a Customer Success Manager, you will own a portfolio of Canadian ISV accounts through multi-year cloud, SaaS, and AI transformations. You will connect customers with AWS expertise, programs, and teams while translating technology investments into measurable business outcomes. The work spans migration, generative AI adoption, and SaaS architecture evolution.

Key Responsibilities:

- Own ISV account success and define paths to value realization
- Lead roadmap alignment, executive briefings, and go-live milestones
- Coordinate Sales, Solutions Architecture, Support, and Partner teams
- Guide workload migration, AI adoption,



and SaaS architecture decisions
- Track portfolio health, risks, reporting, and mitigation plans

Requirements:

- Cloud technology or AWS certification
- Experience architecting or migrating customer requirements to cloud
- Eight-plus years managing customer success or account programs
- Experience leading complex, multi-step initiatives
- Ability to collaborate across teams for measurable outcomes

Lead AWS customer success for Canadian ISVs by connecting cloud strategy, AI adoption, migration, and measurable business outcomes.

📌 Customer Success Manager Cloud AI (Toronto)
🏢 Amazon
📍 Toronto