Lead client analytics in Toronto with segmentation and Power BI expertise at Manulife Bank, supporting a hybrid Data & Analytics team.

As Business Strategic Insights – Client Analytics Lead, you will deepen understanding of priority client and advisor segments. You will develop profiling frameworks, analyze lifecycle patterns, and identify growth opportunities. Your insights will inform Manulife Bank’s value proposition, advisor productivity, and client experience.

Key Responsibilities:

- Develop customer segmentation and profiling frameworks using behavioral data
- Design insights supporting priority segment value propositions
- Maintain client and advisor performance dashboards
- Present decision-ready findings to senior leadership
- Execute strategic analytics projects through implementation support

Requirements:

- Three to five years in customer analytics or business analysis
- Experience with client segmentation in financial services
- Proficiency in Excel and Power BI
- Post-secondary quantitative or business education
- Ability to communicate complex findings clearly

Apply customer segmentation, lifecycle analytics, and executive storytelling to shape growth priorities for Manulife Bank in Toronto.

📌 Client Analytics Lead Toronto
🏢 Manulife/John Hancock
📍 Toronto