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Job Information
Job Title: Resolution Services Program Support
Job Requisition ID: 88293
Ministry: Justice
Location: Calgary
Full or Part-Time: Full time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: October 29, 2026
Classification: Administrative Support 5
Salary: $2,192.15 to $2,773.77 bi-weekly ($57,215 - $72,395/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provide various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta. To learn more about Court and Justice Services, please follow the link at https://www.alberta.ca/court-and-justice-services.aspx .

Role Responsibilities

Are you a customer-focused individual who thrives in a fast-paced, public-facing environment? Do you excel at building positive relationships, staying organized under pressure, and providing exceptional service to the public? If this sounds like you, we want you to join our team

As a Resolution Services Program Support,



you will assist the daily operations of the Resolution Services Programs to ensure their effective delivery while serving as a frontline representative of Alberta Justice.

You will play a key role in the following:

- Answering general inquiries from internal and external stakeholders and clients in person, by telephone, and through written correspondence regarding Resolution Services programs and related policies and procedures.
- Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers while considering available infrastructure, and resources, including managing reschedules and cancellations.
- Completing administrative duties, including preparing and filing documents and correspondence on behalf of Resolution Services programs to facilitate court procedures and act as a liaison with program stakeholders.
- Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure program information and statistics are easily accessed.

As the ideal candidate, you will bring:

- A strong commitment to serving Albertans by providing support and information to the public in a calm, respectful, and professional manner.
- Well-developed interpersonal skills, with an emphasis on building and maintaining positive relationships with colleagues, court personnel, stakeholders, and leadership.




- The ability to work effectively in a team environment by contributing to team objectives and assisting with the workload of others.
- Excellent oral and written communication skills with strong active listening abilities.
- The ability to remain agile in a fast-paced environment by effectively prioritizing competing demands and applying strong organizational skills.
- The ability to use initiative, work independently, and exercise sound judgment when handling day-to-day operations and emerging situations.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

- Systems Thinking -You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
- Creative Problem Solving -You challenge the status quo and embrace a creative and innovative approach to find solutions that ensure the most effective and efficient delivery of service.
- Agility –You anticipate, assess, and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
- Building Collaborative Environments –You lead and contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
- Drive for Results -You have an ability to create an environment

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