Overview

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Manage the total Managed Print Services operations of assigned accounts by driving accountability to ensure contractual obligations, eligible revenue and margin objectives are met while building and sustaining effective relationships with customer’s stakeholders. Achieve goal of maximum client satisfaction and expansion of Konica Minolta to drive profitable revenue growth. The Client Delivery Manager is accountable for the overall client relationship and will focus on delivering high customer satisfaction to ensure client retention.

Responsibilities

- Overall management of the assigned customer’s output workplace
- Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue.
- Use a consultative-selling approach, build trusted advisor working relationships with customer’s senior operational managers and C-level contacts.
- Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers’ expectations to ensure high-level of customer loyalty and maximizes client retention.
- Interface with Konica Minolta SME to anticipate client needs and facilitate solution development.
- Align Konica Minolta resources, including sales and service resources,



to the client strategy that strengthens Konica Minolta’s relationship and credibility with client influencers and decision makers.
- Demonstrate breadth and depth of knowledge of Konica Minolta’s print fleet management capabilities coupled with a deep understanding of the clients’ business and priorities to maximize a mutually beneficial relationship.
- Execute job functions following standard practices and develops or enhances practices as required by customer and business needs
- Continuous improvement plan development and new idea thought leadership
- Achieve a high score in regional customer satisfaction surveys
- Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process
- Represent Konica Minolta in line with Corporate values and policies
- Other duties as assigned

Qualifications

SKILLS/QUALIFICATIONS

- University Degree an asset or a minimum of six (6) years relevant work experience
- Fluent in written & spoken English and or French (region dependent), multiple languages is an asset
- Experience with dealing with multi-disciplined teams that are geographically dispersed
- Previous sales experience (B2B, B2C, inside sales, telemarketing) is an asset.
- Strong verbal communication and presentation skills
- A minimum of six (6) years business operations experience in an IT related field
- Significant experience interacting with customers,



including senior executives
- Experience with the delivery of operations through the use of technology solutions
- Strong analytical/procedural background with a relevant experience in delivering professional services
- High energy level, comfortable performing multifaceted projects in conjunction with normal activities
- Goal-oriented to achieve targets through self-motivation, perseverance and determination.
- Proficiency in MS Office, Excel, Word, and Power Point is required
- Ability to work outside traditional business hours if required in meeting the business needs of the client or company
- A valid driver’s license, insurance and access to a vehicle is required.

#KM

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub

📌 Client Delivery Manager (Dartmouth)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Dartmouth