Lead client delivery operations and continuous improvement at Central 1 through service management, quality standards, and performance insights. This hybrid role supports consistent outcomes.

As Director, Client Delivery Operations and Excellence, you will oversee delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Client Request Management, partner with Corporate IT, and strengthen scalable operating practices. The work supports credit unions and financial institutions across Canada.

Key Responsibilities:

- Oversee service delivery across four Client Delivery functions
- Lead request intake, triage, escalation, reporting, and resolution quality
- Coordinate readiness for onboarding, volume changes, and acquisitions
- Monitor quality, timeliness, throughput,



and resource utilization
- Lead continuous improvement, audits, scorecards, and operating frameworks

Requirements:

- Eight to ten years in delivery or service management
- Background in operational delivery and quality management
- Experience driving improvement in project-based environments
- Knowledge of payments, financial services, and regulatory requirements
- Solid analytical, stakeholder management, and communication skills

Shape Central 1’s client delivery performance through operational excellence, quality management, analytics, and continuous improvement leadership.

📌 Director Client Delivery Operations (Vancouver)
🏢 Central 1 Credit Union
📍 Vancouver