Lead Hilton front office operations through guest service excellence, financial oversight, and team leadership in a hands-on management role. Drive measurable guest satisfaction and operational results.

Reporting to the Hotel Manager, the Front Office Manager leads front desk operations across both brands. This leadership position oversees guest experience, Hilton brand compliance, financial objectives, staffing, training, and daily hotel operations. The role supports revenue management and hotel-wide service when required.

Key Responsibilities:

- Lead exceptional guest service and guest-first departmental culture
- Oversee check-in, check-out, telephone procedures, amenities, and systems
- Analyze feedback and implement corrective action plans
- Monitor inventory, arrivals, overselling,



and special requests
- Ensure accurate billing, payments, refunds, and cash handling

Requirements:

- Leadership experience in hotel front office management
- Knowledge of revenue management and financial reporting
- Excellent communication, training, and problem-solving skills
- Familiarity with HR practices and compliance standards
- Flexibility for evenings, weekends, holidays, and extended shifts

Apply front office leadership, financial knowledge, and Hilton standards to deliver consistent hotel operations and guest satisfaction.

📌 Hotel Front Office Operations Manager (Ottawa)
🏢 Concord Hospitality Enterprises
📍 Ottawa