Product Expert - Direct-to-Consumer (D2C) Commerce

- Full-time

SAP is evolving its commerce portfolio to deliver modern, intelligent, and associated commerce experiences across channels.

We are seeking a skilled and entrepreneurialSenior Product Manager – Direct-to-Consumer (D2C) Commerce to help shape the next generation of SAP's commerce capabilities.

In SAP Order Management, you will define the product strategy. You will drive innovation and deliver new capabilities. These will help businesses connect directly with consumers. You will also make sure that commerce experiences work well with enterprise processes.

You will work closely with Engineering, Architecture, UX, customers, and other Product Management teams to deliver scalable, cloud-native, API-first solutions that address real customer challenges.

This role requires a combination of commercial awareness, technical curiosity, strategic thinking, and hands‑on product management.

What you'll build

You'll lead product strategy, guide discovery and validation cycles, and define multi-quarter roadmaps that maintain alignment across engineering, design, marketing, and partner teams. Evaluating product performance, influencing organizational decision making, and steering complex initiatives from conception to launch are all within scope. You'll mentor other product managers, establish frameworks for how the team approaches discovery and experimentation, and be accountable for the outcomes your product area delivers.

Key Responsibilities

- Product Strategy and Ownership
- Define and communicate the product vision, strategy, and roadmap for D2C commerce capabilities within SAP Order Management.
- Identify market opportunities, customer needs,



and emerging trends that inform product direction.
- Translate business objectives and customer challenges into explicit product requirements and priorities.
- Own product decisions throughout the lifecycle, from discovery and development through launch, adoption, and continuous improvement.
- Balance innovation, customer commitments, technical investments, and time to market.
- Establish measurable success criteria that reflect customer value, product adoption, and business outcomes.

Product Discovery and Delivery

- Engage directly with customers, partners, and internal stakeholders to identify problems, validate opportunities, and refine product direction.
- Collaborate with Engineering and UX to define user experiences, product requirements, and acceptance criteria.
- Maintain a prioritized product backlog aligned with strategic objectives and customer needs.
- Work iteratively with Engineering teams to deliver high‑quality capabilities and incorporate feedback.
- Ensure that solutions meet company standards. Solutions should be scalable, reliable, secure, and extensible.
- Use product analytics, customer feedback, and market insights to guide continuous improvement.

Composable and Intelligent Commerce

- Champion modern, cloud‑native, API‑first approaches to enterprise commerce.




- Identify opportunities to create reusable and extensible commerce capabilities that support multiple business models and channels.
- Collaborate across SAP's commerce and enterprise application portfolio to enable seamless end‑to‑end business processes.
- Explore new technologies, including artificial intelligence, automation, and agentic commerce. The goal is to enhance customer experiences. It also aims to make operations more capable.
- Work with Engineering and Architecture to ensure product capabilities are designed for enterprise scale, interoperability, and long‑term evolution.
- Balance architectural flexibility with simplicity, performance, and customer value.

Cross‑Functional Collaboration

- Partner with Engineering management to align product priorities, delivery plans, and technical investments.
- Collaborate with other Product Management teams to deliver consistent and related commerce experiences.
- Work with UX teams to create intuitive experiences for business users, developers, and integration partners.
- Support Product Marketing, Sales, and Solution Management. This involves helping with product positioning. You will engage with customers, demonstrate products, and communicate the plan.
- Engage with strategic customers and partners to validate product direction and accelerate adoption.
- Communicate decisions, priorities, risks, and progress clearly across stakeholders.

Experience and Qualifications

You have deep expertise in defining product strategy. You lead initiatives across different teams. You shape complex requirements. You also mentor others in product practices

📌 Product Expert (Montreal)
🏢 SAP IT Business Systeme
📍 Montreal