Support Gallagher’s Burnaby office with IT service delivery, troubleshooting, and technology projects in a fully office-based environment five days weekly.

As an IT Analyst, you will coordinate service delivery, manage projects, and oversee technology asset acquisition and deployment across British Columbia. The work includes resolving escalated support requests, using diagnostic tools and help desk ticketing systems, and providing hands-on office support. You will help users work efficiently through effective technology.

Key Responsibilities:

- Provide Level 1 and Level 2 Service Desk ticket support
- Resolve escalated requests through hands-on technical assistance
- Log, monitor, and review incidents and requests
- Implement networking, devices, computers, cabling, and software solutions




- Assist users with effective technology use and training

Requirements:

- Bachelor’s degree, IT diploma, certificate, or three years’ experience
- Excellent communication and qualified demeanor
- Strong analytical, multitasking, and problem-solving abilities
- Microsoft Office proficiency and onsite project support capability
- Driver’s license and willingness to travel approximately twenty percent

Bring customer-focused troubleshooting, analytical thinking, and technology support skills to Gallagher’s Burnaby IT Analyst team.

📌 IT Analyst Service Delivery Burnaby
🏢 Gallagher
📍 Burnaby