- Telework Eligible: Yes
- Education Verification

Working Title: Member Services & Counseling Manager

Job Class: State Program Administrator, Manager

Agency: Teachers Retirement Association

- Job ID: 97775
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 10/16/2026
- Closing Date: 11/05/2026
- Hiring Agency/Seniority Unit: Teachers Retirement Assoc / TRA-Managerial
- Division/Unit: TRA Operations / Pension Administration
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes - Up To 35%
- Salary Range: $41.58 - $60.10 / hourly; $86,819 - $125,488 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 220 - Manager/Unrep
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong leadership, communication, analytical, and mathematical skills to serve as TRA’s Member Services & Counseling Manager.





Our Member Services & Counseling Manager position has the responsibility to oversee and provide strategic direction for our pension operations within TRA’s Member Services and Counseling departments. The incumbent will act to create plans to successfully train, engage, and develop operations for staff which includes management and supervisory‑level employees. The incumbent will further serve on our Management Teams to ensure pension operation goals, activities, and outcomes align with our organization’s overall mission and objectives. Additionally, this position will participate in or spearhead projects that support TRA’s strategic plan.

This position is located in our Saint Paul, Minnesota office, and will require the incumbent to work a schedule that includes regular in‑person work, up to 50 – 75% of the time in order to perform the essential functions. Additionally, business travel will be required for this role, up to 35% of the time, in order to support TRA’s satellite offices, as well as to provide back‑up assistance to other leaders.

Minimum Qualifications

Five (5) years of progressive work experience administrating employee benefits, government benefits, accounting, payroll, finance, and/or insurance.

A Bachelor’s degree in Business Administration, Public Administration, Accounting, Finance, Math,



or a closely related field can substitute for one (1) year of experience.

Experience And Education Must Also Demonstrate The Following

- Leadership responsibility requiring the supervision/leadwork of staff and/or management of major enterprise projects involving multiple participants and stakeholders.
- Exceptional critical thinking and creativity skills, which can be used to effectively conceptualize cutting-edge methods for educating audiences about retirement topics, as well as to analyze data to improve customer experience and stakeholder partnerships.
- Experience implementing and managing successful customer service and customer education strategies.
- Exceptional planning and organization skills in order to successfully manage competing priorities, deadlines, and employee/call center schedules.
- Advanced experience performing and auditing complex calculations.
- Advanced experience in successfully presenting, explaining, and training on complex financial concepts to diverse audiences.
- Advanced proficiency in using Microsoft Word, Excel, Access, PowerPoint, and Outlook; or equivalent software packages.
- Strong interpersonal, written communication skills, and verbal communication skills, necessary to collaborate on enterprise project and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.

Successful candidates must also possess the ability to secure their own transportation for in‑state business travel and/or conferences.

📌 State Program Administrator Manager (St Paul)
🏢 Minnesota Direct Care and Treatment
📍 St Paul