PASS 332 - Technical Analyst - Cloud Messaging, Identity and Security

Posted on Thursday October 22, 2026

Internal/External

Date of Appointment: As soon as possible

Reporting to: Chief Information Officer

Department: Information and Communication Technology

Unit: Cloud and Infrastructure

Description: Under the direction of the Chief Information Officer, this position is responsible for the administration, security, availability and continuous improvement of the Board's enterprise messaging, identity, access management and cloud services platforms. The position supports automated account provisioning, authentication and access controls, cybersecurity initiatives, and core infrastructure services while conducting technical research and development to support innovation, operational efficiency and service excellence.

Qualifications

Education

- Minimum Required
- 3-year Advanced College Computer Sciences diploma
- Preferred, 4-year Computer Sciences degree

Experience

- Minimum of five (3-5) years of relevant experience
- Preferred, 7 years

Certifications or Designations

- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Security Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Messaging Administrator certification (or equivalent Exchange Online administration certification)
- CompTIA Security+

Job Specific Skills

- Knowledge of Microsoft 365, identity and access management, cybersecurity principles and security operations.
- Experience with PowerShell automation, technical documentation and project management.
- Solid analytical, troubleshooting, problem-solving,



time-management and organizational skills.
- Strong commitment to customer service, with effective interpersonal, communication and relationship-building skills.
- Ability to handle confidential information with discretion.

Responsibilities

Enterprise Messaging Administration

- Administer and support the Board's enterprise email and messaging environment, including mailboxes, groups, mail flow, retention and archiving.
- Monitor service health and resolve delivery, synchronization, authentication and client-access issues.

Identity Lifecycle and Account-Provisioning Automation

- Develop and maintain PowerShell scripts and automated processes supporting account creation, changes, suspension and offboarding.
- Monitor identity integrations and provisioning workflows, resolving exceptions and maintaining appropriate logging and audit trails.

Messaging and Cloud Security

- Administer email and identity security controls addressing phishing, malicious content, impersonation, spoofing, forwarding and access permissions.
- Review alerts and support threat-hunting, incident response and containment of compromised accounts.

Service Management and Operational Support

- Provide advanced support for messaging, identity and automated provisioning incidents, including recurring problems and service outages.




- Follow change-management practices and participate in after-hours support for urgent operational or security incidents.

Documentation, Compliance and Continuous Improvement

- Maintain technical documentation and produce reports on provisioning, access, email threats and service availability.
- Support privacy, cybersecurity, audit, business continuity and service-improvement initiatives.

Additional Requirements

- Travel to Board schools/administrative sites may be required.
- Must be available to respond to urgent matters outside normal working hours.

Location

St. Mary - Catholic Education Resource Centre (CERC), 209 MacNab St. North

Salary

Professional Administrative Support Staff (PASS 6) - ($77,638 - $96,956)

Last date for consideration

Thursday November 5, 2026 @ 4:00 pm EST

Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Education and the centre of its community. Central to this vibrant and student focused system is a vision of students as uniquely created in the image of God. This commitment is expressed and realized in the Board's Mission which is:

"In union with our Bishop, to enable all learners to realize the fullness of humanity of which our Lord Jesus Christ is the model."

Hamilton-Wentworth Catholic District School Board (HWCDSB) is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of students and our community. We actively encourage applicat

📌 PASS 332 - Technical Analyst - Cloud Messaging, Identity and Security (Canada)
🏢 Hamilton-Wentworth Catholic District School Board
📍 Canada