Job Description

Job Description

Our client is one of Canada's most respected distributors of engineered electrical and utility infrastructure solutions, supporting the modernization of the nation's power grid and critical infrastructure. Serving electric utilities, municipalities, EPC firms, contractors, renewable energy developers, and industrial customers, the organization provides the products, technical expertise, and supply chain solutions required for transmission, distribution, substation, and grid modernization projects.

As investment in electrification, renewable energy, grid expansion, and infrastructure modernization accelerates, our client seeks an experienced Senior Inside Sales Representative to own established customer relationships, manage strategic accounts, and drive profitable sales growth. This senior, relationship-ownership role requires a commercially minded sales professional who understands the importance of account management, pricing discipline, margin management, and exceptional customer service.

The successful candidate will serve as a primary point of contact for assigned key accounts, taking responsibility for the complete sales cycle, from customer engagement and quotations through pricing negotiations, order execution, and ongoing account development. Working collaboratively with Outside Sales, purchasing, suppliers, and operations, you will play a critical role in strengthening customer relationships, maximizing account profitability, and supporting the continued growth of the business.

Responsibilities

Key Account Management & Customer Relationships Assume primary responsibility for managing and developing an established portfolio of key customer accounts. Build and maintain strong relationships with purchasing professionals, project managers, engineers,



contractors, suppliers, and other key decision-makers. Serve as the principal point of contact for customer inquiries, quotations, pricing negotiations, product requirements, and order management.

Develop a thorough understanding of each customer's business, purchasing patterns, project requirements, and future opportunities. Proactively identify opportunities to expand account penetration, increase customer retention, and grow profitable sales. Collaborate with Outside Sales to align account strategies and deliver a consistent customer experience. Sales Growth, Pricing & Margin Management Own account-level sales performance, with a strong focus on revenue growth, gross margin, and overall profitability.

Prepare, review, and negotiate competitive quotations while protecting established margin expectations. Apply sound commercial judgment when evaluating pricing, discounts, supplier costs, and competitive market conditions. Identify opportunities to improve margins through strategic sourcing, product alternatives, value-added solutions, and effective pricing practices. Monitor account profitability, sales trends, quotation conversion rates, and customer purchasing activity.

Negotiate with suppliers and coordinate internally to secure competitive costs and commercially attractive solutions. Balance customer expectations with the organization's financial and operational objectives. Quotations,



Order Management & Project Coordination Manage the complete quotation and order process for assigned accounts, ensuring accuracy, responsiveness, and timely execution. Prepare detailed quotations for electrical distribution, utility, industrial, municipal, and infrastructure projects.

Coordinate with purchasing, suppliers, logistics, and warehouse teams to ensure product availability and reliable delivery. Manage customer expectations regarding pricing, lead times, project schedules, and product availability. Resolve order discrepancies, delivery challenges, and customer concerns with solid ownership and urgency.

Maintain accurate customer, quotation, pricing, and order information within CRM and ERP systems. Technical Product & Market Knowledge Apply existing electrical distribution or industrial product knowledge to support customer requirements and recommend appropriate solutions. Develop expertise across a portfolio of electrical infrastructure products, including medium
- and high-voltage equipment, transformers, switchgear, wire and cable, cable accessories, connectors, grounding systems, utility hardware, and engineered electrical solutions.

Work closely with manufacturers and suppliers to identify suitable products, alternatives, and technical solutions. Stay informed of industry developments, competitive activity, product innovations, and evolving customer requirements.

Qualifications & Experience Minimum 5 years of progressive Inside Sales experience , ideally within electrical distribution, electrical wholesale, utility supply, or a closely related technical distribution environment. Previous responsibility for managing established customer accounts and

📌 Senior Inside Sales Representative (Toronto)
🏢 Kinetic Search Group
📍 Toronto