Senior Administration & Process Optimization Specialist

- Office: 988 Broadway West
- Job category: Customer Service and Administrative Support

Are you passionate about operational excellence and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future?

As a Senior Administration & Process Optimization Specialist, you will play a pivotal role in supporting the Client Service Administration team by combining advanced administrative expertise, technical proficiency, and a continuous improvement mindset. Acting as a subject matter expert, you will help enhance daily operations while driving efficiency through process optimization, data insights, technology, automation, and emerging AI solutions.

This is a unique opportunity to showcase your expertise and make a meaningful impact within a caring and trusted organization where collaboration, innovation, and professional growth are at the heart of everything we do.

What you'll accomplish with us

As a Senior Administration & Process Optimization Specialist, you'll be at the core of our mission. Here are the main responsibilities:

- Identify, recommend, and implement opportunities to streamline workflows, improve operational efficiency, and develop sustainable business solutions.
- Design, develop, maintain, and optimize reports and dashboards to support operational, management, and client needs.
- Provide hands-on operational support to the Client Service Administration team during periods of increased workload, staffing challenges, or evolving business priorities.
- Act as a subject matter expert by coaching, mentoring, and supporting colleagues while contributing to knowledge transfer and continuous learning initiatives.




- Design and implement business solutions and tools that support strategic planning, objective setting, performance monitoring, and decision‐making.

What could accelerate your success in this role

We're looking for someone who:

- Demonstrates strong analytical and problem-solving skills and can translate complex operational challenges into practical and effective solutions.
- Communicates effectively and professionally with stakeholders across various levels of the organization.
- Thrives in a collaborative environment and enjoys partnering with internal and external stakeholders to implement new processes and technologies.
- Demonstrates adaptability and agility in responding to changing priorities and business needs.
- Possesses a continuous improvement mindset with a passion for optimizing processes and enhancing operational performance.
- Has a strong interest in leveraging data, automation, analytics, and emerging technologies, including AI, to improve business outcomes.
- Holds a bachelor's degree in Business Administration, Data Science, Statistics, Information Systems, or a related discipline.
- Has a minimum of four years of experience within the insurance industry, including progressive experience in senior administrative, operational support, or business operations roles.




- Demonstrates strong knowledge of administrative processes and a solid understanding of end‐to‐end operational workflows.
- Has experience applying continuous improvement methodologies such as Lean to drive sustainable operational enhancements.
- Possesses strong technical capabilities and experience with reporting, analytics, and business productivity tools, including Power BI and Power Automate.

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Why you'll love working with us

- A work environment where learning and development merge with a collective pursuit of excellence;
- A healthy, secure, fair, and inclusive environment where potential can be freely expressed and developed;
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
- Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

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The typical hiring range for this position is between $73,000 and $78,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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