Lead luxury retail service at Harry Rosen Oakridge Park in Vancouver, coaching teams and strengthening in-store and online client experiences.

As Client Experience Leader, you report to the Store Leader and guide Clothing Advisors and Specialists. You will drive sales productivity, client loyalty, and service standards across channels. The position also includes training, coaching, performance assessments, and policy alignment.

Key Responsibilities:

- Coach Advisors and Specialists to maximize personal sales productivity
- Maintain in-store and after-sales service standards
- Execute Clientele Development activities and digital sales goals
- Hire, train, and assess Clothing Advisors and Specialists
- Ensure alignment with operational, protection, and cultural standards

Requirements:

- Minimum three years of retail leadership experience
- Experience managing a store or department
- Demonstrated coaching and development success
- Solid luxury retail business acumen
- Welcoming, inclusive mindset and passion for core values

Apply luxury retail leadership, coaching, and omni-channel expertise to elevate client service at Harry Rosen Oakridge Park.

📌 Luxury Retail Client Experience Leader (Vancouver)
🏢 BROBSTON GROUP
📍 Vancouver