Job Description

Job Description

Position Summary and Job Magnitude The Facility Manager is accountable for the physical condition, safety, and operational reliability of assigned properties. This role ensures buildings are maintained to standard, compliant with regulatory requirements, and positioned to support resident experience, leasing execution, and asset performance. The Facility Manager leads day-to-day maintenance operations through Entrata, which serves as the system of record for work orders, inspections, asset records, vendor activity, and compliance documentation.

All maintenance activity must be accurately logged, tracked, and auditable within the system. This role partners closely with General Managers, Leasing, and Facilities staff to support unit readiness, capital planning inputs, and consistent service delivery. Essential Functions and Basic Duties Asset & Building Performance Own the physical condition, safety, and functionality of assigned properties. Conduct regular inspections and condition assessments, documenting findings, risks, and corrective actions in Entrata.

Identify emerging building lifecycle issues and escalate risks proactively. All physical assets are tagged with maintenance details logged to ensure optimal and timely preventive maintenance and long-term maintenance budgeting Maintenance Operations & Execution Plan, prioritize, and oversee preventative and reactive maintenance activities using Entrata.

Ensure work orders are properly logged, assigned, tracked, and closed with complete documentation (notes, photos, and completion details). Balance service responsiveness with quality, safety, and cost discipline. T eam Leadership & Daily Direction Provide day-to-day leadership, coaching, and direction to Facility Supervisors and maintenance staff.



Reinforce consistent execution of maintenance workflows, safety standards, and system usage. Monitor workload distribution, response times, and execution quality.

Implement team training to increase ability to perform cross-functional work across multiple facilities maintenance domains. Vendor & Resource Management Manage third-party vendors and contractors, including scope definition, scheduling, and performance oversight. Work with building owners to manage RFP processes with maintenance and facilities contractors and negotiations of maintenance and service contracts. Review vendor work for quality, completeness, and adherence to approved scope before closeout.

Ensure vendor activity is fully documented and auditable within Entrata. Compliance, Safety & Risk Management Ensure compliance with health, safety, and regulatory requirements across assigned properties. Proactively identify hazards and enforce safe work practices. Maintain audit-ready safety, inspection, and compliance documentation. Cost Control & Operating Budget Management Manage maintenance-related operating expenses in alignment with approved budgets.

Track actuals versus budget, identify variances, and implement cost-control measures without compromising safety or asset condition. Support the General Manager with explicit, timely reporting on maintenance spend drivers.



Financial & Budget Management Identify capital repair and replacement needs through ongoing asset condition monitoring. Support capital planning by scoping projects, developing cost estimates, and providing technical input into capital budgets.

Partner with Operations and Capital Projects teams to support execution of approved capital projects, ensuring work is delivered on scope, coordinated effectively, and documented appropriately in Entrata. Cost Control & Operating Budget Management Manage maintenance-related operating expenses in alignment with approved budgets. Track actuals versus budget, identify variances, and implement cost-control measures without compromising safety or asset condition.

Support the General Manager with clear, timely reporting on maintenance spend drivers. Capital Planning & Project Support Identify capital repair and replacement needs through ongoing asset condition monitoring. Support capital planning by scoping projects, developing cost estimates, and providing technical input into capital budgets. Partner with Operations and Capital Projects teams to support execution of approved capital projects, ensuring work is delivered on scope, coordinated effectively, and documented appropriately in Entrata.

Operational Coordination & Reporting Coordinate closely with Leasing to support unit readiness, turnovers, and move-ins. Partner with Administrative and Operations teams to align maintenance execution with operational priorities. Use Entrata reporting to monitor performance trends and escalate resourcing or risk concerns. Continuous Improvement & Standard Adoption Champion standardized maintenance processes, documentation practices, and system discipline.

Identify opportunities to improve efficiency, response

📌 Regional Facility Manager (Waterloo)
🏢 Campus Living Centres
📍 Waterloo